Intern, Premium Client Service

Kaseya Center; Miami (FL); On-site; USD 20,664 - 30,307; Full time

Job summary

The Miami HEAT and Kaseya Center seek a Premium Client Service Intern to assist the Premium Client Service Department. You will support premium guests and suite holders, helping the team with daily tasks, events, and administrative duties.

This internship offers exposure to high-end hospitality operations during HEAT games and concerts, with opportunities to develop customer service, communication, and organizational skills in a dynamic venue setting.

Qualifications

• Prior customer service or customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable interacting with guests and premium clientele.
• Excellent organizational and time-management abilities.
• Ability to work under pressure and handle multiple responsibilities simultaneously.
• Enjoy working directly with people in a service-oriented environment.

Responsibilities

• Support the Premium Client Service Department.
• Assist Premium Client Managers with day-to-day operations.
• Interact with premium guests, suite holders, and high-end clients.
• Help coordinate and supervise part-time staff.
• Maintain departmental materials and administrative processes.
• Provide support during all HEAT games and concerts.
• Manage multiple projects and deadlines in a fast-paced environment.

Skills

Customer relationship management

Event operations and hospitality

Professional communication

Problem-solving under pressure

Organization and multitasking

Teamwork and client service excellence

Job description

Description

The Miami HEAT and Kaseya Center are looking for a Premium Client Service Intern to assist and provide support to the Premium Client Service Department. Applicants should be motivated and comfortable interacting with guests and high-end clients. The intern will assist the Premium Client Managers on various daily tasks, prioritizing and maintaining part-time staff and other department materials, and will assist with all HEAT games and Concert responsibilities.

Essential Duties & Responsibilities

• Support the Premium Client Service Department.
• Assist Premium Client Managers with day-to-day operations.
• Interact with premium guests, suite holders, and high-end clients.
• Help coordinate and supervise part-time staff.
• Maintain departmental materials and administrative processes.
• Provide support during all HEAT games and concerts.
• Manage multiple projects and deadlines in a fast-paced environment.

Desired Qualifications

To perform this job successfully, an individual must be able to perform each crucial duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Prior customer service or customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable interacting with guests and premium clientele.
• Excellent organizational and time-management abilities.
• Ability to work under pressure and handle multiple responsibilities simultaneously.
• Enjoy working directly with people in a service-oriented environment.
• Availability for all HEAT games, concerts, and holiday events.

Skills This Role Emphasizes

• Customer relationship management
• Event operations and hospitality
• Professional communication
• Problem-solving under pressure
• Organization and multitasking
• Teamwork and client service excellence

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP