Premium Chocolate Shop Supervisor

Lindt & Sprüngli (USA) Inc.; Deer Park (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus potential

Long-term incentive potential

Job summary

Lindt & Sprüngli (USA) Inc. seeks a Shift Supervisor to create a positive in-store experience while driving premium chocolate sales. You will lead a small team, ensure operational excellence, and uphold brand standards across Lindt USA shops.

The role requires a proven sales background, ability to train staff, and flexibility to work nights, weekends, and holidays. Excellent product knowledge and customer service are essential for success.

Qualifications

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds.
• Must be able to climb, balance, stoop, kneel, crouch and reach with arms.
• Must be available to work nights, weekends and holidays.

Responsibilities

• Meet or exceed weekly, monthly, and annual sales plans.
• Model and communicate the store's sales mission to staff.
• Develop team members' commitment to achieving sales results.
• Supervise staff to meet sales standards and opportunities.
• Uphold Lindt standards in daily activities (4 Moments of Influence, dress code, up-selling).
• Monitor stock levels and escalate needs to store management.
• Assist with staff training in Lindt guidelines and standards.
• Help train staff in sales techniques and product knowledge.
• Escalate issues to Store Management professionally and timely.
• Maintain operational controls and compliance.
• Manage inventory, shrink, cash handling, paperwork, logs, and procedures.
• Maintain store cleanliness.

Skills

Sales experience

Delegation & leadership

Numerical skills

Retail experience

Physical stamina

Education

High School Diploma

Job description

Lindt & Sprüngli (USA) Inc. seeks a Shift Supervisor to create a positive in-store experience while driving premium chocolate sales. You will lead a small team, ensure operational excellence, and uphold brand standards across Lindt USA shops.

The role requires a proven sales background, ability to train staff, and flexibility to work nights, weekends, and holidays. Excellent product knowledge and customer service are essential for success.