Premium Chocolate Shop Shift Supervisor

Lindt & Sprüngli (USA) Inc.; Lee (MA); On-site; USD 23,000 - 25,000; Full time

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a shift supervisor to lead in-store operations, drive premium customer experiences, and coach a front-line team in a fast-paced chocolate retail environment.

The role emphasizes sales leadership, operational excellence, and adherence to Lindt standards while ensuring exceptional guest service, inventory control, and a positive, engaging store atmosphere across key shifts, including nights and weekends.

Qualifications

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.

Responsibilities

• Meet or exceed weekly, monthly, annual sales targets.
• Communicate the store's sales mission to staff clearly.
• Develop team members' commitment to sales results.
• Supervise staff to achieve sales goals and KPIs.
• Uphold Lindt standards and demonstrate 4 Moments of Influence.
• Monitor stock levels and escalate to management to prevent stockouts.
• Train sales staff per Lindt guidelines; ensure knowledgeable service.
• Assist with training and developing sales techniques.
• Escalate issues professionally to store management.

Skills

Proven sales background

Direction & delegation

Basic math / accounting

Education

High School Graduate or equivalent

Job description

Lindt & Sprüngli (USA) Inc. is seeking a shift supervisor to lead in-store operations, drive premium customer experiences, and coach a front-line team in a fast-paced chocolate retail environment.

The role emphasizes sales leadership, operational excellence, and adherence to Lindt standards while ensuring exceptional guest service, inventory control, and a positive, engaging store atmosphere across key shifts, including nights and weekends.