Premium BMW Service Advisor — Elevate Customer Experience

Hendrick Automotive Group; Sterling (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Hendrick BMW in Charlotte, NC is seeking a Service Advisor to sell, identify, and document service, maintenance and repair work for customers. You will schedule service appointments and help customers understand recommended services.

Strong communication, customer service, and computer skills are essential; familiarity with Dealership Management System and Microsoft Office is a plus. A High School Diploma is required, with 3–5 years in automotive or customer service preferred.

Qualifications

• High school diploma or equivalent required; related automotive or customer service experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Experience with dealership service processes and MS Office/DM systems is a plus.

Responsibilities

• Sell, identify and document service, maintenance and repair work for customers.
• Schedule service appointments and communicate recommendations to customers.
• Enter estimates and explain costs for parts and labor.
• Maintain CSI standards and ensure a clean, safe work area.
• Follow company policies and participate in required training.

Skills

Customer service

Interpersonal skills

Communication

Scheduling

Problem solving

Education

High School Diploma

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick BMW in Charlotte, NC is seeking a Service Advisor to sell, identify, and document service, maintenance and repair work for customers. You will schedule service appointments and help customers understand recommended services.

Strong communication, customer service, and computer skills are essential; familiarity with Dealership Management System and Microsoft Office is a plus. A High School Diploma is required, with 3–5 years in automotive or customer service preferred.