BMW Service Advisor

Galleriabmw; D'Iberville (MS); On-site; USD 35,000 - 55,000; Full time

Job summary

Galleriabmw in D'Iberville is seeking an experienced Automotive Service Advisor/Writer to enhance our customer service team. The successful candidate's main duty will be to ensure customers enjoy an extraordinary experience at our dealership, starting from scheduling appointments to providing vehicle care advice.

The ideal candidate will possess a High School Diploma and relevant automotive service experience. We look forward to hearing from those who are passionate about delivering excellent service.

Qualifications

• High School Diploma or equivalent.
• Previous experience as an automotive service advisor.
• Strong multitasking abilities and attention to detail.

Responsibilities

• Schedule customer service appointments and gather vehicle data.
• Greet customers on the service drive in a friendly manner.
• Listen actively to define the reason for the visit.
• Write up customer's vehicle concerns accurately.
• Advise on vehicle care according to BMW’s specifications.
• Provide cost estimates for labor and parts.
• Maintain communication with customers about vehicle status.

Skills

Automotive service advisor experience

Ability to multitask

Customer service skills

Education

High School Diploma or equivalent

Job description

Galleria BMW is looking for an experienced Automotive Service Advisor/Writer to add to our team. This individual’s primary responsibility is simple - provide our customers with an extraordinary experience that is unlike anything they have ever experienced before from an auto dealership.

Responsibilities include:

• Scheduling customer service appointments and obtaining customer and vehicle data prior to arrival when possible.
• Greeting customers on the service drive in a timely, friendly manner.
• Actively listening to customer in order to define reason for visit.
• Accurately writing up customer's vehicle concerns on repair order.
• Utilize BMW’s Service & Warranty History tools in order to recommend additional services that are needed.
• Advise customers on the care of their cars, particularly maintaining their vehicles in accordance with BMW’s specifications and requirements.
• Provide a thorough and accurate written cost estimate for labor and parts.
• Maintains frequent communication with customers regarding updates on the status of their vehicle.

Requirements:

• High School Diploma or equivalent.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen.