Automotive Service Advisor: Elevate Customer Experience

Hunter Auto Group; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Wellness Program

Employee Discounts on Vehicles

Employee Discounts on Parts & Services

Job summary

Hunter Chevrolet in Charlotte is seeking a Service Advisor to connect customers with our technicians and guide them through the service process. You will listen to concerns, explain repairs, and provide accurate estimates to build trust and ensure satisfaction.

Join a team that values clear communication, efficiency, and a positive attitude. This role offers growth opportunities within Hunter Automotive Group and our family‑owned culture in Western North Carolina.

Qualifications

• 1–3 years of experience in customer service, retail, hospitality, automotive, or related field.
• Previous Service Advisor experience is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Welcome customers and listen carefully to their vehicle concerns.
• Recommend maintenance and repair services based on customer needs.
• Explain recommended repairs and services in a clear, easy-to-understand way.
• Provide accurate estimates and keep customers informed of costs and timelines.
• Follow up with customers after service to ensure satisfaction.
• Build lasting relationships with customers and earn their trust.
• Schedule and manage service appointments.
• Open, update, and close repair orders accurately.
• Work closely with technicians to understand vehicle concerns and recommended repairs.
• Communicate repair updates, additional work, and changes in timelines or costs.
• Help maintain an efficient workflow between customers, technicians, and the service department.
• Ensure all customer and repair order information is accurate and up to date.

Skills

Customer service

Communication skills

Time management

Teamwork

Basic automotive knowledge

Job description

Hunter Chevrolet in Charlotte is seeking a Service Advisor to connect customers with our technicians and guide them through the service process. You will listen to concerns, explain repairs, and provide accurate estimates to build trust and ensure satisfaction.

Join a team that values clear communication, efficiency, and a positive attitude. This role offers growth opportunities within Hunter Automotive Group and our family‑owned culture in Western North Carolina.