Premium Bar Bartender — Master Guest Experience

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a friendly server to deliver exceptional guest service and answer menu questions. The role includes knowledge of beverages, upselling wines, beers, and spirits, and ensuring timely service in a fast-paced environment.

The incumbent will monitor guest cues, maintain compliance trainings, and support kitchen staff as needed to ensure quality and presentation meet guest expectations. This position emphasizes teamwork and professional communication.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar, restaurant or nightclub preferred.
• General wine, beer and spirits knowledge preferred.
• Must acquire and maintain required compliance trainings (Health Card, Alcohol Awareness, BBP).
• Ability to follow the GILA WAY: Greet, Interact, Listen, Appreciate guests.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Upsells to premium offerings of wine, beer and spirituous liquors.
• Observes guests behavior and cues that could indicate obvious signs of intoxication.
• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.
• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
• Ensures the quality and presentation meet or exceed the expectations of guests.
• Performs other special projects and duties as assigned

Skills

Guest service

Communication

Multitasking

Telephone etiquette

Team collaboration

Education

High School Diploma or equivalent

Job description

Gila River Resorts & Casinos in Chandler, AZ seeks a friendly server to deliver exceptional guest service and answer menu questions. The role includes knowledge of beverages, upselling wines, beers, and spirits, and ensuring timely service in a fast-paced environment.

The incumbent will monitor guest cues, maintain compliance trainings, and support kitchen staff as needed to ensure quality and presentation meet guest expectations. This position emphasizes teamwork and professional communication.