Bartender

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 14,000 - 19,000; Full time

Job summary

Gila River Gaming Enterprises Inc. at Wild Horse Pass Resort and Casino in Chandler, AZ seeks a beverage service professional to join the team as a server assistant. The role emphasizes guest service, beverage knowledge and timely delivery of items.

You will answer menu questions, upsell wine/beer/spirits, and maintain compliance with Health/Alcohol BBP trainings while delivering friendly, professional service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar, restaurant or nightclub preferred.
• General wine, beer and liquor knowledge preferred.
• Must obtain Food Handlers Card, Alcohol Awareness Certification, BBP and other required trainings.
• Excellent guest service skills and strong communication abilities.

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and offerings.
• Upsells to premium wine, beer and spirits.
• Observes guest behavior for signs of intoxication.
• Provides attentive, friendly and professional service to guests.
• May assist as server assistant to ensure timely serving.
• Ensures quality and presentation meet guest expectations.
• Performs other duties as assigned.

Skills

Guest service

Communication

Interpersonal skills

Timeliness

Telephone etiquette

Education

High School Diploma or equivalent

Job description

Wild Horse Pass Resort and Casino
Chandler, AZ 85226, USA

Description

Pay Rate: $12.15 per hour, plus tips

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Upsells to premium offerings of wine, beer and spirituous liquors.
• Observes guests behavior and cues that could indicate obvious signs of intoxication.
• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.
• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
• Ensures the quality and presentation meet or exceed the expectations of guests.
• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• General wine, beer and spirituous liquor knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Qualifications

Education

Preferred

High School/GED or better.

Experience

Preferred

General wine, beer and spirituous liquor knowledge preferred.

Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.