Casino Bartender: Upsell Pro & Guest Experience

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 14,000 - 20,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a guest-focused hospitality team member to provide exceptional service to casino guests while safely serving alcoholic beverages. You will learn menu offerings, assist with beverage service, and uphold strict compliance with health and safety standards.

The role requires strong guest relations, excellent communication, and the ability to upsell premium beverage options.

Qualifications

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• General wine, beer and spirituous liquor knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to greet our guest, interact positively with our guest, listen actively to our guest, appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Upsells to premium offerings of wine, beer and spirituous liquors.
• Observes guests behavior and cues that could indicate obvious signs of intoxication.
• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.
• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
• Ensures the quality and presentation meet or exceed the expectations of guests.
• Performs other special projects and duties as assigned.

Skills

Guest service

Communication

Telephone etiquette

Teamwork

Education

High School Diploma or equivalent

Job description

Gila River Resorts & Casinos in Chandler, AZ seeks a guest-focused hospitality team member to provide exceptional service to casino guests while safely serving alcoholic beverages. You will learn menu offerings, assist with beverage service, and uphold strict compliance with health and safety standards.

The role requires strong guest relations, excellent communication, and the ability to upsell premium beverage options.