Premium Automotive Service Advisor

MAG; Columbia (SC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee vehicle benefits

Ongoing training

Career development

Job summary

Jaguar Land Rover Columbia is seeking a polished Luxury Service Advisor who delivers an exceptional ownership experience. You will greet clients, document concerns, present maintenance recommendations, and coordinate with technicians to ensure timely, quality repairs.

We value professional appearance, strong communication, and a hospitality-driven approach. This on-site role offers competitive compensation with benefits through Mills Automotive Group and opportunities for career growth.

Qualifications

• Previous automotive service advisor experience preferred.
• Luxury or high-line automotive knowledge is a plus.
• Excellent verbal, written, and telephone communication skills.

Responsibilities

• Welcome each client with professionalism, warmth, and urgency.
• Conduct a thorough service walk-around and accurately document client concerns.
• Prepare detailed repair orders and clearly communicate recommended maintenance and repairs.
• Provide proactive updates throughout the repair process, including changes in timing, cost, or repair scope.
• Review technician findings, multipoint inspections, photos, and videos before presenting recommendations.
• Build trust by explaining repairs in a clear, honest, and easy-to-understand manner.
• Obtain client authorization and maintain accurate documentation throughout the repair.
• Coordinate with technicians, parts personnel, warranty administrators, valets, and management.
• Monitor repair progress and ensure promised completion times are met.
• Review completed work and charges with the client at vehicle delivery.
• Follow up on declined services and ensure future maintenance needs are documented.
• Support client retention through personalized follow-up and relationship building.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Sales skills

Education

High school diploma

Tools

DMS software

Digital inspections

Job description

Jaguar Land Rover Columbia is seeking a polished Luxury Service Advisor who delivers an exceptional ownership experience. You will greet clients, document concerns, present maintenance recommendations, and coordinate with technicians to ensure timely, quality repairs.

We value professional appearance, strong communication, and a hospitality-driven approach. This on-site role offers competitive compensation with benefits through Mills Automotive Group and opportunities for career growth.