Premium Auto Service Advisor – Luxury Brands

Jaguar - Land Rover - Volvo - Tom Wood JLRV, Indy; Indianapolis (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off (PTO) & Vacation

Paid Holidays

Comprehensive Medical, Dental & Vision

401(k) with Company Match

Life & Disability Insurance

Professional Training Opportunities

Tuition Reimbursement

Service Awards

Career Advancement Programs

Job summary

Tom Wood Jaguar Land Rover & Volvo is seeking a Service Advisor to connect customers with technicians, document symptoms, and present clear maintenance recommendations. You will maintain proactive communication, manage repair orders, and deliver an exceptional luxury service experience.

The role emphasizes customer-first sales, relationship building, and the ability to explain vehicle needs, costs, and timelines in a transparent manner.

Qualifications

• Previous automotive Service Advisor or service-writing experience preferred.
• Luxury, import, or premium dealership experience is highly desirable.
• Strong customer service and relationship-building skills.
• Proven ability to sell service and maintenance recommendations while maintaining customer trust.
• General understanding of automotive maintenance and repair.
• Excellent verbal and written communication skills.
• Ability to manage multiple customers and repair orders in a fast-paced service environment.
• Strong attention to detail, organization, and follow-through.
• Comfortable using dealership management systems, digital inspection tools, texting, email, and manufacturer platforms.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Provide a welcoming, professional experience from vehicle check-in through delivery.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service needs.
• Review vehicle history and recommend appropriate maintenance based on mileage, condition, and manufacturer guidelines.
• Prepare repair orders and provide customers with clear estimates for recommended work.
• Explain technician findings and repair recommendations in a way customers can easily understand.
• Obtain customer authorization before additional work is performed.
• Maintain proactive communication regarding vehicle status, pricing, parts availability, and expected completion times.
• Partner closely with Jaguar Land Rover and Volvo technicians, Parts, and Service leadership to keep repair orders moving efficiently.
• Present recommended maintenance and repairs using a consultative, customer-first sales approach.
• Coordinate transportation needs, including loaner vehicles when appropriate.
• Review completed repairs and invoices for accuracy before customer delivery.
• Follow up with customers to ensure satisfaction and help build long-term loyalty to the dealership.
• Maintain accurate documentation within dealership and manufacturer systems.
• Handle customer questions or concerns professionally and work with Service leadership to resolve issues quickly.

Skills

Customer service

Sales ability

Communication skills

Automotive knowledge

Multitasking

Tools

Dealership management systems

Digital inspection tools

Job description

Tom Wood Jaguar Land Rover & Volvo is seeking a Service Advisor to connect customers with technicians, document symptoms, and present clear maintenance recommendations. You will maintain proactive communication, manage repair orders, and deliver an exceptional luxury service experience.

The role emphasizes customer-first sales, relationship building, and the ability to explain vehicle needs, costs, and timelines in a transparent manner.