Luxury Auto Service Concierge

Tom Wood Automotive; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO) & Vacation

Paid Holidays

Comprehensive Medical, Dental & Vision

401(k) with Company Match

Life & Disability Insurance

Professional Training Opportunities

Tuition Reimbursement

Service Awards

Career Advancement Programs

Job summary

Tom Wood Automotive seeks a professional, customer-focused Service Advisor to join our Jaguar Land Rover and Volvo service team. You will be the primary link between customers and technicians, ensuring clear communication, knowledgeable recommendations, and luxury-level service.

Responsibilities include documenting symptoms, advising on maintenance per mileage and manufacturer guidelines, preparing repair orders, and presenting estimates with a consultative approach.

Qualifications

• Previous automotive Service Advisor or service-writing experience preferred.
• Luxury, import, or premium dealership experience is highly desirable.
• Strong customer service and relationship-building skills.
• Proven ability to sell service and maintenance recommendations while maintaining customer trust.
• General understanding of automotive maintenance and repair.
• Excellent verbal and written communication skills.
• Ability to manage multiple customers and repair orders in a fast-paced service environment.
• Strong attention to detail, organization, and follow-through.
• Comfortable using dealership management systems, digital inspection tools, texting, email, and manufacturer platforms.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Provide a welcoming, professional experience from vehicle check-in through delivery.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service needs.
• Review vehicle history and recommend appropriate maintenance based on mileage, condition, and manufacturer guidelines.
• Prepare repair orders and provide customers with clear estimates for recommended work.
• Explain technician findings and repair recommendations in a way customers can easily understand.
• Obtain customer authorization before additional work is performed.
• Maintain proactive communication regarding vehicle status, pricing, parts availability, and expected completion times.
• Partner closely with Jaguar Land Rover and Volvo technicians, Parts, and Service leadership to keep repair orders moving efficiently.
• Present recommended maintenance and repairs using a consultative, customer-first sales approach.
• Coordinate transportation needs, including loaner vehicles when appropriate.
• Review completed repairs and invoices for accuracy before customer delivery.
• Follow up with customers to ensure satisfaction and help build long-term loyalty to the dealership.
• Maintain accurate documentation within dealership and manufacturer systems.
• Handle customer questions or concerns professionally and work with Service leadership to resolve issues quickly.

Skills

Customer service

Relationship-building

Communication skills

Multitasking

Attention to detail

Sales ability

Tools

DMS systems

Digital inspection tools

Texting & email

Manufacturer platforms

Job description

Tom Wood Automotive seeks a professional, customer-focused Service Advisor to join our Jaguar Land Rover and Volvo service team. You will be the primary link between customers and technicians, ensuring clear communication, knowledgeable recommendations, and luxury-level service.

Responsibilities include documenting symptoms, advising on maintenance per mileage and manufacturer guidelines, preparing repair orders, and presenting estimates with a consultative approach.