Automotive Service Advisor - Sandia BMW

Group 1 Automotive; Albuquerque, Northern (NM, KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary-based pay plan

Performance bonuses

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Pinnacle Awards Recognition Program

Job summary

Sandia BMW, part of Group 1 Automotive, seeks an Automotive Service Advisor to deliver a premium service experience for BMW owners. You will greet guests, document service needs, and propose maintenance aligned with BMW guidelines, while coordinating with technicians for timely vehicle delivery.

The role emphasizes strong communication, relationship-building, and sales abilities, with opportunities for training and advancement within a premier luxury brand and dealer network.

Qualifications

• Previous Automotive Service Advisor experience required.
• Dealership experience preferred; BMW experience is a plus.
• Excellent customer service and relationship-building skills.
• Strong communication and consultative sales abilities.

Responsibilities

• Deliver a premium customer experience by greeting every guest promptly, professionally, and with genuine enthusiasm.
• Listen carefully to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on BMW manufacturer guidelines, technician inspections, and customer needs.
• Clearly communicate repair recommendations, pricing, and expected completion times.
• Partner closely with technicians and the service team to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process with proactive updates.
• Review completed repairs with customers, explaining services performed and answering any questions.
• Build long-term customer relationships that drive loyalty, repeat business, and referrals.
• Consistently achieve customer satisfaction, sales, and performance goals.
• Represent the values and professionalism of Group 1 Automotive in every customer and team interaction.

Skills

Customer service

Communication

Sales abilities

Relationship building

Education

High School Diploma or equivalent

Tools

Basic computer proficiency

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Automotive Service AdvisorSandia BMW | Group 1 AutomotiveAccelerate Your Career with Sandia BMW

Sandia BMW, part of the rapidly growing Group 1 Automotive, is seeking a customer-focused, driven, and professional Automotive Service Advisor to join our award-winning team. If you're passionate about delivering exceptional customer experiences, building lasting relationships, and working with one of the world's most prestigious automotive brands, we want to hear from you.

As the primary point of contact for our service customers, you'll play a vital role in creating an outstanding ownership experience while helping customers maintain the performance, safety, and reliability of their BMW.

Why Join Group 1 Automotive?

At Sandia BMW, you'll enjoy more than just a job—you'll build a rewarding career with a company that invests in your success.

We Offer

• Competitive salary-based pay plan plus performance bonuses
• Outstanding earning potential
• A positive, professional team environment
• Structured career advancement with leadership development opportunities
• Service Advisor University – Paid training provided by Group 1 Automotive
• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Pinnacle Awards Recognition Program
• Ongoing training and professional development

Responsibilities

• Deliver a premium customer experience by greeting every guest promptly, professionally, and with genuine enthusiasm.
• Listen carefully to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on BMW manufacturer guidelines, technician inspections, and customer needs.
• Clearly communicate repair recommendations, pricing, and expected completion times.
• Partner closely with technicians and the service team to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process with proactive updates.
• Review completed repairs with customers, explaining services performed and answering any questions.
• Build long-term customer relationships that drive loyalty, repeat business, and referrals.
• Consistently achieve customer satisfaction, sales, and performance goals.
• Represent the values and professionalism of Group 1 Automotive in every customer and team interaction.

Qualifications

• Previous Automotive Service Advisor experience required
• Dealership experience strongly preferred; BMW experience is a plus
• Exceptional customer service and relationship-building skills
• Strong communication and consultative sales abilitiesAbility to recommend maintenance and repairs with confidence and integrity
• Professional appearance and positive attitude
• Excellent organizational and multitasking skills in a fast-paced environment
• Basic computer proficiency
• Goal-oriented with a strong desire to succeed
• High School Diploma or equivalent
• Valid driver's license with an acceptable driving record

Join Our Team

If you're ready to take your automotive career to the next level with a respected luxury brand and one of the nation's leading automotive retailers, we'd love to meet you.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.