Premium Airside Guest Experience Specialist

Signature Aviation plc; Manchester (NH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Signature Aviation plc is seeking an Airside Experience Specialist to deliver a seamless, luxury guest experience at our private aviation terminal in Manchester, NH. You will merge hospitality with hands-on operational support, ensuring guests feel welcome from wheels down to wheels up, in all weather conditions.

The role requires schedule flexibility including nights, weekends, and holidays, and involves outdoor work around active aircraft.

Qualifications

• High School Diploma or GED required.
• Minimum 18 years of age.
• Must pass background checks and airport security requirements.
• Authorized to work in the United States.
• Valid state driver’s license; CDL may be required locally.
• Preferred: aviation or customer service experience.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently per SOPs.
• Collaborate with guests, clients, vendors, and crew to meet service needs (fueling, de-icing, lavatory, power, water, parking, towing, catering).
• Proactively prepare for arriving/departing aircraft; identify tasks and flag safety concerns.
• Operate and drive ground service equipment (fuel trucks, de-icing trucks, GPUs, tugs, stairs).
• Load/unload luggage and cargo to/from aircraft or passenger vehicles.
• Provide professional guest service with a positive attitude to ensure exceptional experiences.
• Offer safe transportation when driving shuttle vehicles for guests and luggage.
• Maintain safe, clean ramps and operations; manage fuel handling and records.
• Comply with safety, operational, and guest service requirements; stop unsafe work and report concerns.
• Follow Signature Aviation and airport security protocols; ensure accurate time/activity records.

Skills

Hospitality skills

Guest service

English proficiency

Communication

Multitasking

Safety awareness

Teamwork

Problem solving

Computer skills

Education

High School Diploma

GED

18 years of age

Authorized to work in US

Valid driver's license

Job description

Signature Aviation plc is seeking an Airside Experience Specialist to deliver a seamless, luxury guest experience at our private aviation terminal in Manchester, NH. You will merge hospitality with hands-on operational support, ensuring guests feel welcome from wheels down to wheels up, in all weather conditions.

The role requires schedule flexibility including nights, weekends, and holidays, and involves outdoor work around active aircraft.