Premium Airport Lounge Operations Manager

Hyde-Park-Hospitality; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance (Health)

Disability Insurance

Vacation and PTO

401K Plan with company matching

Employee Assistance Program (EAP)

Employee Corporate Discounts

Job summary

Hyde Park Hospitality is seeking an Airport Lounge Assistant Manager to lead daily operations for the Sapphire Lounge by The Club at JFK (Queens, NY). You’ll supervise up to 30 team members, ensure top-tier guest experiences, and maintain safety and sanitation standards in a seven-day operation, including some weekends and holidays.

You will report to the General Manager/Asst. GM, drive service excellence, manage staff performance, and support HR functions like recruiting and onboarding to

Qualifications

• Hospitality-focused mindset and guest-first approach.
• Strong guest experience mindset with calm professionalism.
• Ability to make good decisions and seek collaboration when needed.
• Clear verbal and written communication with diverse audiences.
• Ability to inspire and guide a team toward excellence.
• Demonstrates integrity and ethical standards in all tasks.
• Ability to develop and coach team members through feedback.
• Technical credibility and adherence to standards in service operations.
• Analytical thinking to assess information and improve processes.
• Commitment to continual learning and self-improvement.

Responsibilities

• Manage day-to-day lounge operations and service standards.
• Oversee staff, scheduling, and guest service delivery.
• Ensure sanitation, safety, and regulatory compliance.
• Maintain relationships with guests and clients across departments.
• Monitor budgets and identify opportunities to improve the business.
• Coordinate HR functions including recruiting and onboarding.
• Direct up to 30 team members and oversee training.
• Lead by example and develop frontline and management staff.
• Ensure training and certifications are completed.
• Achieve financial targets while upholding health and safety standards.

Skills

Hospitality focus

Guest experience

Decision making

Communication & influence

Team building

Integrity

Developing others

Technical credibility

Analytical thinking

Continual learning

Job description

Hyde Park Hospitality is seeking an Airport Lounge Assistant Manager to lead daily operations for the Sapphire Lounge by The Club at JFK (Queens, NY). You’ll supervise up to 30 team members, ensure top-tier guest experiences, and maintain safety and sanitation standards in a seven-day operation, including some weekends and holidays.

You will report to the General Manager/Asst. GM, drive service excellence, manage staff performance, and support HR functions like recruiting and onboarding to