Premium Accounting Representative

iA Financial Group (Industrial Alliance); United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work options

Competitive benefits

Learning and development culture

Job summary

American-Amicable Life Insurance Company of Texas, part of iA Financial Group, seeks a Premium Accounting Representative to ensure accurate premium payments and timely processing. You will support policyholders, agents, and internal operations with payment processing and inquiries.

Ideal candidates have 2+ years in administrative or customer service roles, strong attention to detail, and proficiency in MS Office. Hybrid work options and competitive benefits are offered.

Qualifications

• 2+ years of administrative or customer service experience
• High school diploma or GED
• Strong attention to detail and accuracy

Responsibilities

• Process premium payments including list billing, returns, and direct payments
• Manage daily completion of WMS items
• Monitor and balance suspense accounts
• Process returned items and support policy reinstatements
• Respond to phone calls and chats related to Premium Accounting inquiries
• Update agent and client information, including address and email changes
• Correspond with agents, policy owners, and bank personnel regarding payment processes
• Prepare and mail premium payment letters and verify billing/lapse notices
• Research and resolve past‑due policies
• Conduct all work in accordance with laws, regulations, and the iA Financial Group Code of Conduct

Skills

Attention to detail

Communication

Research skills

Organization

MS Office

10-key calculator

Independent worker

Team player

Adaptability

Customer service experience

Education

High school diploma or GED

Tools

MS Office

Job description

Job Description

Premium Accounting Representative

Build the future with us

Are you motivated by meaningful work and eager to contribute to a company that helps clients feel confident and secure about their future? Join us as a Premium Accounting Representative , where you will play a key role in ensuring the accurate and timely processing of premium payments—an essential function that supports our policyholders, agents, and overall financial operations.

At iA, people and their development are at the heart of our priorities. You’ll join a caring, collaborative, and innovative environment where your skills can grow, and your impact truly matters.

What you’ll do

As a Premium Accounting Representative , you will:

• Process all forms of premium payments, including list billing, returns, and direct payments

• Manage daily completion of WMS items

• Monitor and balance suspense accounts

• Process returned items and support policy reinstatements

• Respond to phone calls and chats related to Premium Accounting inquiries

• Update agent and client information, including address and email changes

• Correspond with agents, policy owners, and bank personnel regarding payment processes

• Prepare and mail premium payment letters and verify billing/lapse notices

• Research and resolve past‑due policies

• Perform additional duties as assigned to support business needs

• Conduct all work in accordance with laws, regulations, and the iA Financial Group Code of Conduct

What sets you up for success

We’re looking for someone who:

• Has strong attention to detail and accuracy

• Communicates clearly in writing and verbally

• Demonstrates solid research and problem‑solving skills

• Stays organized, prioritizes well, and manages workflow efficiently

• Learns new systems quickly and is proficient with MS Office

• Is comfortable using a 10‑key calculator

• Works well independently and as part of a team

• Adapts well to change and maintains a positive, learning‑oriented attitude

• Has 2+ years of administrative or customer service experience (preferred)

• Holds a high school diploma or GED

Why you’ll love working with us

• A culture that values learning, development, and excellence

• A healthy, safe, fair, and inclusive workplace

• Hybrid work options with flexible, modern workspaces

• Competitive benefits, including:

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

American-Amicable Life Insurance Company of Texas

About us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.