Premium Accounting Representative

Iaawg; Waco, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Competitive bonus program

Paid time off and holidays

Job summary

American-Amicable Life Insurance Company of Texas is seeking a Premium Accounting Representative to handle premium payments, suspense balances, and client communications with accuracy. You will update records, support policy reinstatements, and respond to inquiries while adhering to regulatory standards.

This role offers hybrid work options, strong emphasis on detail, and a comprehensive benefits package designed to support employee growth and well-being.

Qualifications

• 2+ years of administrative or customer service experience.
• Proficient with MS Office and data entry.
• Strong attention to detail and accuracy.
• Good written and verbal communication.

Responsibilities

• Process all forms of premium payments, including list billing, returns, and direct payments
• Manage daily completion of WMS items
• Monitor and balance suspense accounts
• Process returned items and support policy reinstatements
• Respond to phone calls and chats related to Premium Accounting inquiries
• Update agent and client information, including address and email changes
• Correspond with agents, policy owners, and bank personnel regarding payment processes
• Prepare and mail premium payment letters and verify billing/lapse notices
• Research and resolve past‑due policies
• Perform additional duties as assigned to support business needs
• Conduct all work in accordance with laws, regulations, and the iA Financial Group Code of Conduct

Skills

Attention to detail

Written communication

Problem solving

Organizational skills

MS Office

10-key calculator

Team player

Adaptability

Administrative experience

Customer service

Education

High school diploma or GED

Job description

What you’ll do

As a Premium Accounting Representative, you will:

• Process all forms of premium payments, including list billing, returns, and direct payments
• Manage daily completion of WMS items
• Monitor and balance suspense accounts
• Process returned items and support policy reinstatements
• Respond to phone calls and chats related to Premium Accounting inquiries
• Update agent and client information, including address and email changes
• Correspond with agents, policy owners, and bank personnel regarding payment processes
• Prepare and mail premium payment letters and verify billing/lapse notices
• Research and resolve past‑due policies
• Perform additional duties as assigned to support business needs
• Conduct all work in accordance with laws, regulations, and the iA Financial Group Code of Conduct

What sets you up for success

We’re looking for someone who:

• Has strong attention to detail and accuracy
• Communicates clearly in writing and verbally
• Demonstrates solid research and problem‑solving skills
• Stays organized, prioritizes well, and manages workflow efficiently
• Learns new systems quickly and is proficient with MS Office
• Is comfortable using a 10‑key calculator
• Works well independently and as part of a team
• Adapts well to change and maintains a positive, learning‑oriented attitude
• Has 2+ years of administrative or customer service experience (preferred)
• Holds a high school diploma or GED

Why you’ll love working with us

A culture that values learning, development, and excellence

A healthy, safe, fair, and inclusive workplace

Hybrid work options with flexible, modern workspaces

Competitive benefits, including: Health, Dental, and Vision insurance 401(k) with company match PTO plan Employee and family assistance program Ergonomic furniture program Performance bonus opportunities And more

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

Eligibility and Work Conditions

Applicants must be authorized to work for any employer in the U.S.

We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

American-Amicable Life Insurance Company of Texas

Posting End Date

2026-10-01

About us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation. iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.

About iA American

iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our US headquarters is in Austin, TX. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct‑to‑consumer products, and in‑house administration. American Amicable traces its roots back to 1910 and is a progressive special markets insurer. Based in Waco, TX, the Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.