Customer Support Agent (Fully Remote)

Leaply; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

Leaply is building a Health Wellness app support team from scratch and seeks a customer support specialist to handle email and chat inquiries, cancellations, refunds, and billing questions with clear, empathetic responses.

The role offers remote in-house collaboration, focusing on subscriptions and payments, and opportunities to grow into senior roles such as shift lead, QC, or team lead.

Qualifications

• 1+ year of experience in customer support by email or chat.
• Written English at B2 level or higher.
• Calm demeanor with empathy and a customer-first attitude.

Responsibilities

• Respond to user emails in English, handling cancellations, refunds, and billing questions.
• Resolve account access and product questions with clear answers.
• Take on complex cases that need human judgment and empathy.

Skills

Email support

Chat support

Written English

Empathy

Job description

• Respond to user emails in English, handling cancellations, refunds, and billing questions.
• Resolve account access and product questions with clear answers.
• Take on complex cases that need human judgment and empathy.

What You Bring:

• 1+ year of experience in customer support by email or chat.
• Written English at B2 level or higher.
• Calm demeanor with empathy and a customer-first attitude.

Why This Role Stands Out:

• Work in-house with a team being built from scratch.
• See the business through the user's eyes on subscriptions and payments.
• Grow into senior roles like shift lead, QC, or team lead.

Leaply

Leaply is a company that partners with a Health Wellness app to provide customer support services. They are building a support team from scratch, offering a remote work environment with a focus on empathy and problem-solving.