Premier MSP Account Manager for Managed IT

Massive IT; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Massive IT, LLC is seeking an Account Manager to own and grow relationships with existing customers from our Tampa office. You will serve as the primary business contact, coordinate with internal teams, and lead renewal and growth initiatives for Premier Accounts.

The role emphasizes customer retention, proactive communication, and collaboration across Finance, Sales Administration, and Technical teams. Some familiarity with MSP IT services is preferred.

Qualifications

• 3+ years in B2B account management or similar client-facing role.
• Ability to manage multiple accounts and priorities.
• Strong communication and relationship-building skills.
• Experience with customer contracts, renewals, and relationships.
• Excellent organizational skills and attention to detail.
• Experience using CRM or customer management software.
• Collaborative across departments and comfortable with executives.

Responsibilities

• Serve as primary business contact for assigned customer accounts.
• Build relationships with owners, decision-makers, stakeholders.
• Maintain proactive communication and identify evolving needs.
• Coordinate with internal teams to address concerns and ensure follow-through.
• Identify dissatisfaction and take steps to improve retention.
• Review and renew customer agreements and subscriptions.
• Prepare and conduct Premier Account QBRs.
• Identify growth opportunities with managed services and cloud solutions.
• Monitor account health and provide weekly activity updates.

Skills

Account management

CRM software

Relationship management

Communication

Organizational skills

Problem-solving

Cross-department collaboration

Executive stakeholder communication

Tools

ConnectWise PSA

Job description

Massive IT, LLC is seeking an Account Manager to own and grow relationships with existing customers from our Tampa office. You will serve as the primary business contact, coordinate with internal teams, and lead renewal and growth initiatives for Premier Accounts.

The role emphasizes customer retention, proactive communication, and collaboration across Finance, Sales Administration, and Technical teams. Some familiarity with MSP IT services is preferred.