Fullstack .Net Technical Support Engineer

HCLTech; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

HCLTech is seeking a Customer Support Engineer to support our partners with exceptional technical service, including white-glove support. The ideal candidate is responsive, detail-oriented, and committed to timely communication, proactive issue resolution, and a high-quality support experience.

You will collaborate with Product and Engineering teams to prioritize, track, and resolve partner issues, and you will use strong technical and programming skills to troubleshoot complex systems and help

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• Experience supporting enterprise applications.
• Familiarity with Microsoft Dynamics 365.
• Strong SQL and database troubleshooting skills.
• Skilled in Prompt AI engineering, CoPilot and prompt engineering techniques to accelerate troubleshooting, analysis, and engineering productivity.
• Strong analytical, troubleshooting, communication, and customer service skills.

Responsibilities

• Troubleshoot application, database, and integration issues, performing root cause analysis and implementing fixes.
• Develop and maintain application enhancements using full-stack technologies.
• Route and coordinate partner issues with the appropriate engineering teams.
• Partner with Product Management and Engineering teams to investigate issues, communicate progress, and drive timely resolution.
• Document solutions and contribute to knowledge sharing.

Skills

SQL

Database troubleshooting

Analytical thinking

Troubleshooting

Communication

Customer service

Prompt AI engineering

CoPilot

Prompt engineering techniques

Enterprise application support

Education

Bachelor's degree in Computer Science

Tools

Microsoft Dynamics 365

Job description

We are looking for a customer Support Engineer to support our partners by delivering exceptional technical service including white-glove support. The ideal candidate is responsive, detail-oriented, and committed to providing timely communication, proactive issue resolution, and a high-quality support experience. This role requires close collaboration with Product and Engineering teams to ensure partner issues are prioritized, tracked, and resolved efficiently. The Support Engineer must also be highly technical and possess strong programming skills to effectively troubleshoot complex issues, analyze system behavior, and collaborate with engineering teams on technical solutions.

Responsibilities

• Troubleshoot application, database, and integration issues, performing root cause analysis and implementing fixes.
• Develop and maintain application enhancements using full-stack technologies.
• Route and coordinate partner issues with the appropriate engineering teams.
• Partner with Product Management and Engineering teams to investigate issues, communicate progress, and drive timely resolution.
• Document solutions and contribute to knowledge sharing.

Required Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• Experience supporting enterprise applications.
• Familiarity with Microsoft Dynamics 365.
• Strong SQL and database troubleshooting skills.
• Skilled in Prompt AI engineering, CoPilot and prompt engineering techniques to accelerate troubleshooting, analysis, and engineering productivity.
• Strong analytical, troubleshooting, communication, and customer service skills.

Preferred Qualifications

• Experience with Azure, Azure DevOps, and CI/CD.
• Familiarity with Power Platform, REST APIs, and modern application architectures.
• Experience working in Agile development environments.