Service Advisor

Tom Wood Group; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & Vacation

Holidays

Medical/Dental/Vision

401(k) with Company Match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

Service Awards

Advancement Opportunities

Job summary

Tom Wood Group in Indianapolis is seeking a high-performing Service Advisor to deliver an exceptional client experience. You will blend technical knowledge with strong communication to ensure services meet client expectations and dealership standards.

The role requires automotive expertise, attention to detail, and the ability to manage multiple tasks in a fast-paced luxury-brand environment. Join a family-owned, community-focused team with career development opportunities.

Qualifications

• Experience as Automotive Service Advisor required.
• Strong knowledge of automotive systems and maintenance.
• Excellent communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack)

Responsibilities

• Greet clients warmly and provide concierge-level service.
• Actively listen to concerns and explain repair recommendations.
• Maintain clear updates on repair status and timelines.
• Write repair orders reflecting concerns and findings.
• Identify maintenance services per manufacturer guidelines and promote service packages.

Skills

Automotive knowledge

Customer service

Communication

Dealership systems

Multitasking

Professional demeanor

Tools

Xtime

Dealertrack

Job description

Service Advisor

Join a Premier Automotive Team

Tom Wood is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values.

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

What You’ll Do:

• Customer Experience & Communication
  • Provide a warm, professional, concierge-level greeting to every client
  • Listen actively to customer concerns and clearly explain service recommendations
  • Maintain consistent communication regarding repair status, timelines, and additional needs
  • Build lasting relationships to foster loyalty and repeat business
• Service & Repair Coordination
  • Accurately write repair orders reflecting customer concerns and technician findings
  • Collaborate with technicians and parts departments to ensure efficient workflow
  • Prepare precise cost estimates for repairs and maintenance services
  • Review completed work with customers and explain findings in an understandable manner
• Sales & Performance
  • Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
  • Achieve service sales goals while maintaining transparency and trust
  • Promote dealership programs, warranties, and service packages

Qualifications:

• Previous experience as an Automotive Service Advisor required
• Strong understanding of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonalskills
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional demeanor consistent with a luxury brand
• Valid driver’s license with a clean driving record

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.