Premier Account Manager

Granite Telecommunications; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Granite Telecommunications seeks a Premier Account Manager to act as the client-facing liaison for enterprise customers, delivering high-level support and maintaining strong relationships. You will manage high-value accounts and ensure top-tier satisfaction and proactive service.

Responsibilities include 24x7 availability, weekly client meetings, coordinating with technical teams on outages and QoS, handling billing inquiries with detailed reports, and identifying opportunities to grow revenue

Qualifications

• Bachelor’s degree or honorable discharged veteran status.
• Outstanding customer service skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.

Responsibilities

• Maintain and manage Granite’s Premier (platinum-tier) accounts.
• Remain available 24×7 to support assigned accounts.
• Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
• Service issue resolution and technical coordination with Granite’s technical teams (outages, QoS, bandwidth, network performance).
• Billing inquiries and detailed reporting; handle billing questions and generate usage/performance reports.
• Identify opportunities to grow and expand accounts; drive revenue growth.
• Communicate actively with clients, internal sales teams, and service/support staff.

Skills

Customer service

Communication

Problem solving

Education

Bachelor’s degree or honorable discharged veteran status

Tools

Microsoft Office Suite

Job description

General Summary Of Position

A Premier Account Manager at Granite serves as a client-facing liaison for Granite’s customers, focusing on delivering high-quality, enterprise-level support and maintaining strong relationships. Granite is looking for a business-focused and customer-service oriented professional to manage high-value corporate accounts and ensuring top-tier satisfaction and support.

Responsibilities

• Maintain and manage Granite’s Premier (platinum-tier) accounts.
• Remain available 24×7 to support assigned accounts.
• Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
• Service issue resolution and technical coordination, working closely with Granite’s technical teams to address outages, bandwidth allocation, Quality of Service (QoS) concerns, and overall network performance.
• Billing inquiries and detailed reporting, handling customer billing questions and generating comprehensive service usage and performance reports.
• Proactively identify opportunities to grow and expand accounts, ensuring continued customer satisfaction and revenue growth.
• Communicate actively with clients, internal sales teams, and service/support staff.

Required Qualifications

• Bachelor’s degree or honorable discharged veteran status.
• Outstanding customer service skills.
• Intermediate to advanced proficiency in Microsoft Office Suite

Preferred Qualifications

• Resilience under pressure and consistent ability to meet deadlines.
• Strong problem-solving, multitasking, and organizational skills.
• Excellent interpersonal and communication skills.

Compensation Range

The compensation range for this position is $50,000-$65,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.