Relationship Development Associate

Granite Telecommunications; Rhode Island; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Uncapped commissions

Quarterly bonus

Health insurance

Retirement plans

President’s Club Trip

Professional development

Career advancement opportunities

Job summary

Granite Telecommunications is seeking a Relationship Development Associate to manage a dedicated client portfolio and drive revenue through upselling. You will build executive-level relationships, use in-depth product knowledge, and develop strategic account plans to grow existing accounts.

The role emphasizes quarterly reviews, proactive communication, and coordination with cross-functional teams to deliver tailored solutions and maximize client value.

Qualifications

• Bachelor's degree in business, marketing, communications or related field preferred.
• 1–2+ years in account management, sales, or client relationships, with upsell focus.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage many accounts.
• Excellent communication and interpersonal abilities.
• Experience with CRM systems (e.g., Salesforce) and MS Office.

Responsibilities

• Manage a dedicated portfolio of customer accounts with proactive oversight.
• Lead quarterly account reviews to assess satisfaction and opportunities.
• Drive revenue growth and upsell to existing clients; hit quota targets.
• Engage executives to align Granite solutions with client goals.
• Develop product knowledge to position optimal solutions.
• Maintain proactive client communication and manage strategic plans.

Skills

Executive relationships

Account management

Upselling

CRM (Salesforce)

Communication

Organization

MS Office

Travel flexibility

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce CRM

Microsoft Office

Job description

Summary of Position

The Relationship Development Associate (RDA) is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients' business challenges, and grow accounts.

Key Responsibilities

• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client's unique needs.
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
• Revenue Growth and Upselling: This is a quota‑carrying role, with a focus on upselling our products exclusively to the existing client base. You’ll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
• Executive‑Level Engagement: Build relationships at the executive level to understand clients’ strategic goals and align Granite’s products to meet those objectives effectively.
• Product Expertise: Develop in-depth knowledge of Granite’s full range of products to position and sell the best solutions for each client.
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 1‑2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota‑based growth.
• Proven ability to build and maintain executive‑level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
• Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role.

Benefits

• Competitive base salary with uncapped commission structure and quarterly bonus.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Ongoing professional development and training opportunities.
• Annual President’s Club Trip.
• Collaborative and innovative work environment.
• Opportunity for career advancement within a rapidly growing company.

EOE/M/F/Vets/Disabled