Relationship Development Associate

Granite Telecommunications; Hickorytown (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K retirement with company match

Tuition assistance

Childcare benefits

Job summary

Granite Telecommunications seeks a Relationship Development Sales Associate in Hickorytown, PA. This role involves managing a portfolio of customer accounts, conducting quarterly reviews, and upselling solutions to meet revenue targets. The ideal candidate will have a Bachelor's degree and 1-2+ years of experience in account management or sales, with strong communication and organizational skills. Familiarity with CRM tools like Salesforce and a commitment to developing executive-level relationships are essential for success in driving client growth.

Qualifications

• 1-2+ years of experience in account management or sales with a focus on upselling.
• Ability to build and maintain executive-level relationships.
• Flexibility for occasional travel, if necessary.

Responsibilities

• Serve as the primary contact for assigned accounts, providing tailored solutions.
• Conduct quarterly reviews with accounts to assess satisfaction and explore new opportunities.
• Focus on upselling products to the existing client base to meet revenue targets.
• Maintain consistent communication with clients to foster trust and support.

Skills

Account management

Strong communication skills

Organizational skills

Building executive-level relationships

CRM tools proficiency

Client insights understanding

Education

Bachelor's degree in Business, Marketing, Communications, or a related field

Tools

Salesforce

Microsoft Office Suite

Job description

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

EOE/M/F/Vets/Disabled

Job Overview

The Relationship Development Sales Associate is responsible for managing a dedicated portfolio of customer accounts with monthly billings. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients' business challenges, and grow accounts.

Key Responsibilities

• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client's unique needs.
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You'll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite's products to meet those objectives effectively.
• Product Expertise: Develop in-depth knowledge of Granite's full range of products to position and sell the best solutions for each client.
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
• Flexibility for occasional travel, if necessary, though travel is not a primary aspect of this role.