Relationship Development Associate

Granite Telecommunications; City of Niagara Falls (NY); On-site; USD 60,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary + uncappedcom

Quarterly bonus

Comprehensive benefits (health, dental

401K with company match

Annual President's Club Trip

Career advancement

Job summary

Granite Telecommunications seeks a Relationship Development Associate to manage a portfolio of existing client accounts and drive revenue through upselling. The role emphasizes proactive account management, quarterly reviews, and executive-level engagement to expand relationships and business impact.

The ideal candidate has 1-2+ years in account management or sales, strong communication skills, and experience with CRM tools like Salesforce. Travel is occasional and not primary.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• 1-2+ years in account management, sales, or client relationships, with upselling or quota experience.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• CRM tools experience (Salesforce) and Microsoft Office proficiency.

Responsibilities

• Serve as the primary contact for assigned accounts, providing support and tailored solutions.
• Conduct quarterly reviews to assess satisfaction and explore opportunities.
• Focus on upselling to existing clients to hit revenue and commission targets.
• Build relationships at the executive level to align Granite's products with client goals.
• Develop in-depth knowledge of Granite's products to position best solutions.
• Maintain proactive communication to foster trust and address evolving client needs.
• Create strategic account plans to manage growth and upsell potential.

Skills

Executive relationships

Account management

Sales

CRM (Salesforce)

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

Microsoft Office

Job description

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Granite's company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

EOE/M/F/Vets/Disabled

Summary of Position:

The Relationship Development Associate (RDA) is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients' business challenges, and grow accounts.

Key Responsibilities:

• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client's unique needs.
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You'll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite's products to meet those objectives effectively.
• Product Expertise: Develop in-depth knowledge of Granite's full range of products to position and sell the best solutions for each client.
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
• Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role.

Compensation Range:

This is a commission-eligible role with an estimated second-year OTE range of $60,000-$180,000 (base + uncapped commission). This role offers strong earning potential for driven individuals in a high-impact sales environment. Top performers may exceed the posted range.

Benefits:

• Competitive base salary with uncapped commission structure and quarterly bonus.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Ongoing professional development and training opportunities.
• Annual President's Club Trip
• Collaborative and innovative work environment.
• Opportunity for career advancement within a rapidly growing company.