Relationship Development Associate

Granite Telecommunications; Harmonville (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

Granite Telecommunications seeks a Relationship Development Sales Associate to manage a dedicated portfolio of existing client accounts, with a focus on proactive engagement, quarterly reviews, and upselling to drive revenue.

You will leverage product knowledge and executive-level relationships to understand client challenges, develop strategic account plans, and expand opportunities across Granite’s product suite. Travel is occasional; strong communication and CRM skills are essential.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• 1-2+ years in account management, sales, or client relations with upselling focus.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational and multi-account management skills.
• Excellent communication and interpersonal abilities.
• understands client business challenges and positions solutions effectively.
• Experience with CRM tools (Salesforce) and Microsoft Office Suite.

Responsibilities

• Account Management: primary contact for assigned accounts with tailored support.
• Quarterly Account Reviews: in-depth reviews to assess satisfaction and opportunities.
• Revenue Growth and Upselling: focus on upselling to existing clients to hit targets.
• Executive-Level Engagement: build relationships at the executive level and align products.
• Product Expertise: develop deep knowledge of Granite’s full product range.
• Client Communication: maintain proactive communication to foster trust.
• Strategic Account Planning: create plans to grow accounts and identify upsell opportunities.

Skills

Executive relationship management

Communication skills

Organizational skills

Interpersonal skills

Business acumen

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

Salesforce

Microsoft Office

Job description

Job Overview

The Relationship Development Sales Associate is responsible for managing a dedicated portfolio of customer accounts with monthly billings. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients’ business challenges, and grow accounts.

Key Responsibilities

• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s unique needs.
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You’ll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite’s products to meet those objectives effectively.
• Product Expertise: Develop in-depth knowledge of Granite’s full range of products to position and sell the best solutions for each client.
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
• Flexibility for occasional travel, if necessary, though travel is not a primary aspect of this role.