Senior Enterprise Account Manager - 24/7 Client Support

Granite Telecommunications

Quincy (MA)

On-site

USD 50,000 - 65,000

Full time

8 days ago

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Job summary

Granite Telecommunications seeks a Premier Account Manager to act as the client-facing liaison for enterprise customers, delivering high-level support and maintaining strong relationships. You will manage high-value accounts and ensure top-tier satisfaction and proactive service.

Responsibilities include 24x7 availability, weekly client meetings, coordinating with technical teams on outages and QoS, handling billing inquiries with detailed reports, and identifying opportunities to grow revenue

Qualifications

Bachelor’s degree or honorable discharged veteran status.
Outstanding customer service skills.
Intermediate to advanced proficiency in Microsoft Office Suite.

Responsibilities

Maintain and manage Granite’s Premier (platinum-tier) accounts.
Remain available 24×7 to support assigned accounts.
Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
Service issue resolution and technical coordination with Granite’s technical teams (outages, QoS, bandwidth, network performance).
Billing inquiries and detailed reporting; handle billing questions and generate usage/performance reports.
Identify opportunities to grow and expand accounts; drive revenue growth.
Communicate actively with clients, internal sales teams, and service/support staff.