Precision Order Entry Specialist

Siemens; Rolling Meadows (IL); Presencial; USD 41.000 - 70.000; Jornada completa

Descripción de la vacante

Siemens is seeking an Order Entry Specialist to process high-volume data entry from source documents into CRM software, identify order errors, and drive timely resolutions while delivering excellent customer service.

The role handles multiple order types including samples, credit card orders, configured made-to-order, stock products, and customized electrical equipment, with pricing verification and product availability communication to customers and partners.

Formación

• HS Diploma or GED.
• 3+ years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
• Knowledge of SAP, Salesforce, and COMPAS.
• High Level of professionalism and excellent customer service skills.
• Must be eligible to work in the US with no sponsorship now or in the future.

Responsabilidades

• Interprets documented rules, past practices or instructions on a semi-independent level.
• Processes project orders while verifying accuracy of data to be entered.
• Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service.
• Responsible for processing multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment.
• Utilize CRM tool to directly communicate pricing errors, product verification, etc. to customers, suppliers and affiliates.
• Provide price and availability for multiple products within the assigned business segment.

Conocimientos

Customer service

Problem-solving

Communication skills

Educación

HS Diploma or GED

Associate degree

Bachelor’s degree

Herramientas

SAP

Salesforce

COMPAS

Descripción del empleo

Siemens is seeking an Order Entry Specialist to process high-volume data entry from source documents into CRM software, identify order errors, and drive timely resolutions while delivering excellent customer service.

The role handles multiple order types including samples, credit card orders, configured made-to-order, stock products, and customized electrical equipment, with pricing verification and product availability communication to customers and partners.