Order Entry Specialist - PPE

LION First Responder PPE, Inc.; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with Company match

Professional development opportunities

Job summary

LION First Responder PPE, Inc. seeks an Order Entry Specialist to support the Customer Sales and Support team by accurately processing orders, ensuring quality, and helping ensure timely fulfillment for customers and internal stakeholders.

The role emphasizes quick, accurate processing within regions, collaboration with customers and internal teams, and opportunities to contribute to process improvements in a fast-paced environment.

Qualifications

• 3-5 years of Customer Service/Data Entry experience.
• High school diploma; college preferred.
• Excellent organizational skills.
• Ability to understand technical products; product knowledge with certified products a plus.
• Digital proficiency; strong understanding of Microsoft Suite.
• Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, across email and phone.

Responsibilities

• Process orders quickly and accurately within assigned regions.
• Meet or exceed productivity and quality KPIs.
• Validate order details for completeness, pricing, SKU, and shipping requirements.
• Communicate with customers, dealers, Sales, and Customer Service to resolve issues blocking orders.
• Prioritize orders with special handling requirements.
• Collaborate with team to meet department goals and support other regions when backlogged.
• Identify ways to improve order processing, accuracy, and customer experience.
• Work across multiple systems related to sales, order entry, and quoting.
• Assist Distribution Center on complex configurations.
• Participate in ISO audits and documentation updates.
• Cross-train and onboard new hires.

Skills

Customer service

Data entry

Microsoft Office

Communication skills

Teamwork

Education

High school diploma

Tools

Salesforce

Oracle

Job description

The Order Entry Specialist supports the Customer Sales and Support team by accurately processing orders, maintaining order quality, and helping ensure timely fulfillment for customers and internal stakeholders.

ESSENTIAL FUNCTIONS

• Responsible for ensuring orders within assigned regions are processed quickly and accurately.
• Meet or exceed productivity and quality levels outlined in defined KPIs.
• Understand order requirements and ensure contractual obligations are implemented accurately.
• Effectively communicate and collaborate with customers, Dealers, Sales, and Customer Service counterparts in a timely manner to resolve issues that prevent orders from moving through the process,
  • Scenarios to include, but not limited to item & pricing discrepancies, missing information, and/or system errors.
• Review and validate order information for completeness, pricing & SKU accuracy, and shipping requirements.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department to meet group goals.
  • Supporting other OE regions & accounts when backlogged.
• Identify opportunities to improve order processing efficiency, accuracy and customer experience.
• Work in multiple systems and programs related to sales, order entry, and quoting.
• Work with the Distribution Center, as needed, to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Assist others in the department through cross-training and onboarding of new hires.
• Effectively balance multiple tasks in a fast-paced environment.
• Maintain a professional, ethical, and respectful attitude while demonstrating teamwork.
• Other duties as needed.

EDUCATION & EXPERIENCE

• 3-5 years Customer Service/Data Entry experience.
• High school diploma, college preferred.
• Excellent organizational skills.
• Ability to understand technical products. Product knowledge with certified products a plus.
• Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.

BENEFITS

LION offers a comprehensive benefits package, including medical/dental/vision insurance, a 401(k) with Company match, professional development opportunities, and a dynamic, growth-focused environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.