Precision Order Entry & CRM Specialist

Siemens; Rolling Meadows (IL); Hybrid; USD 41,000 - 70,000; Full time

Benefits offered by this job

Health and wellness benefits

Hybrid work option

Job summary

Siemens seeks an Order Entry Specialist to process high-volume data entry from source documents into CRM software, identify order errors, and resolve issues while delivering excellent customer service. The role handles multiple product order types including samples, credit card orders, configured made-to-order, stock, and customized electrical equipment, using SAP, Salesforce and COMPAS.

Hybrid work options in Peachtree Corners, GA; Rolling Meadows, IL; and Harleysville, PA with eligibility to

Qualifications

• HS Diploma or GED.
• 3+ years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
• Knowledge of SAP, Salesforce, and COMPAS.
• High Level of professionalism and excellent customer service skills.
• Must be eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Interprets documented rules, past practices or instructions on a semi-independent level.
• Processes project orders while verifying accuracy of data to be entered.
• Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service.
• Responsible for processing multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment.
• Utilize CRM tool to directly communicate pricing errors, product verification, etc. to customers, suppliers and affiliates.
• Provide price and availability for multiple products within the assigned business segment.

Skills

Customer support

SAP

Salesforce

COMPAS

Education

Associate degree or Industry related Certification

Bachelor’s degree in related discipline (preferred)

Tools

CRM systems

Job description

Siemens seeks an Order Entry Specialist to process high-volume data entry from source documents into CRM software, identify order errors, and resolve issues while delivering excellent customer service. The role handles multiple product order types including samples, credit card orders, configured made-to-order, stock, and customized electrical equipment, using SAP, Salesforce and COMPAS.

Hybrid work options in Peachtree Corners, GA; Rolling Meadows, IL; and Harleysville, PA with eligibility to