Order Execution Specialist - SAP & CRM

Georg Fischer Ltd.; Easton, Northern (Northampton County, KY); Hybrid; USD 39,000 - 44,000; Full time

Job summary

Georg Fischer Ltd. is seeking an Order Management Specialist, Level I, to process customer orders with accuracy and efficiency.

The role requires logging all interactions in Microsoft Dynamics CRM and coordinating with sales, logistics, and warehouse teams to ensure smooth order fulfillment. The ideal candidate has a high school diploma or equivalent with 1+ year in order management or customer service, knowledge of SAP, and solid Excel/Office skills.

Qualifications

• High school diploma or equivalent is required.
• Associate’s degree is preferred.
• 1+ year of experience in order management, customer service, or administrative support.
• Knowledge of SAP and ERP systems.
• Proficient in Excel, Word, and Outlook; familiar with Microsoft Teams and Dynamics CRM.
• SCM/back-office experience in a technical industry is a plus.

Responsibilities

• Process customer orders in SAP and track interactions in Microsoft Dynamics CRM.
• Verify order details including pricing, availability, and delivery timelines.
• Communicate order confirmations, shipping updates, and inquiries to customers, logging all interactions.
• Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
• Identify and escalate order discrepancies or delays to the appropriate teams.
• Maintain accurate records of orders and customer communications; assist with reports and documentation.

Skills

Attention to detail

Communication skills

Multitasking

Product knowledge

Excel proficiency

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

SAP

Microsoft Teams

Microsoft Dynamics CRM

Excel

Word

Outlook

Job description

Georg Fischer Ltd. is seeking an Order Management Specialist, Level I, to process customer orders with accuracy and efficiency.

The role requires logging all interactions in Microsoft Dynamics CRM and coordinating with sales, logistics, and warehouse teams to ensure smooth order fulfillment. The ideal candidate has a high school diploma or equivalent with 1+ year in order management or customer service, knowledge of SAP, and solid Excel/Office skills.