Precision Cooling Field Engineer: Expert Troubleshooter

Vertiv Corporation; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Vertiv is seeking a Precision Cooling System Specialist to lead field support and startup activities for Liebert precision cooling equipment. You will resolve complex field issues, guide technical training, and contribute to engineering feedback during product development.

The role demands extensive travel, hands-on repair and strong customer-facing communication, with emphasis on safety and reliability in mission-critical environments.

Qualifications

• High School Diploma or GED required.
• 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment.
• EPA refrigerant license certification.
• Completion of all available Product Training Classes, especially iCOM, and new products.
• Excellent customer service, communication and diplomacy skills.
• Highly proficient with electrical / electronic test equipment.
• Proficient with technical schematics and diagrams.
• 'Craftsman' level brazing skills.
• Ability to repair or modify Liebert precision cooling equipment.
• Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag.
• Experience with CANBus communication.
• Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols.
• Familiarity with Liebert / REP / Contractor / End User sales model.
• Familiarity with DA125 and pumped refrigerant economization.

Responsibilities

• Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
• Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue.
• Maintain positive relationships with sales and customers by maintaining customer satisfaction with Liebert products
• Coordinate, supervise and perform factory Start Up of key products
• Participate on NPDP teams: provide serviceability feedback to engineering during design; review/training materials
• Informally train local support staff on maintaining equipment after issues resolved
• Provide telephone Diagnostic Engineering support during peak periods when other resources unavailable

Skills

Customer service

Communication

Electrical test equipment

Schematics & diagrams

BMS integration

CANBus

Education

High School Diploma or GED

HVAC Engineering degree

EPA refrigerant license

Tools

CANBus

Job description

Vertiv is seeking a Precision Cooling System Specialist to lead field support and startup activities for Liebert precision cooling equipment. You will resolve complex field issues, guide technical training, and contribute to engineering feedback during product development.

The role demands extensive travel, hands-on repair and strong customer-facing communication, with emphasis on safety and reliability in mission-critical environments.