Senior Precision Cooling Field Engineer

Vertiv Corporation

Phoenix (AZ)

On-site

USD 95,000 - 135,000

Full time

6 days ago

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Job summary

Vertiv seeks a Precision Cooling System Specialist, the top Field Support Engineer, to provide product expertise, escalate complex issues, and lead on-site startup and field trials for Liebert precision cooling equipment.

You will train staff, contribute to technical manuals, and coordinate factory Start Up and new product development feedback, while maintaining strong customer relationships and supporting ongoing serviceability.

Qualifications

High School Diploma or GED.
5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment.
EPA refrigerant license certification.
Completion of all available Product Training Classes, especially iCOM, and new products.
Excellent customer service, communication and diplomacy skills.
Highly Proficient with electrical / electronic test equipment.
Proficient with technical schematics and diagrams.
Craftsman' level brazing skills.
Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols.

Responsibilities

Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues.
Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue.
Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products.
Coordinate, supervise and perform factory Start Up of key products.
Participate on New Product Development (NPDP) teams: Provide serviceability feedback to engineering during the design process.
Review and contribute to technical training material.
Review and contribute to technical manuals.
Provide feedback to the factory for potential product quality and reliability issues.
Informally train local support staff on how to maintain equipment after issues have been resolved.
Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.