Precision Agriculture Tech Support Specialist

AHW LLC; Champaign (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision, life benefits

401(k)

Paid time off

Job summary

AHW LLC in Champaign, IL seeks a Solution Center associate to provide foundational support for precision agriculture technology, license activations, and equipment connectivity. You will handle customer communications, data management, and collaboration with internal teams to ensure smooth operations.

The role emphasizes confidentiality, basic troubleshooting, and a willingness to learn new software tools, with a competitive hourly wage and benefits package.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Strong communication skills.
• Willingness to learn new software.

Responsibilities

• Monitor and respond to Solution Center emails and texts promptly.
• Support customers with data management and confidentiality.
• Assist with license activation and renewals.
• Answer activations and internal support phone queues with basic troubleshooting.
• Conduct outbound customer call campaigns.
• Process whole goods requests from internal teams.
• Support JDLink equipment management activities.
• Assist with equipment data accuracy and validation.
• Keep accurate records of customer interactions.
• Build positive relationships with customers and stakeholders.
• Perform other duties as assigned.

Skills

Customer service

Basic computer proficiency

Verbal and written communication

Learning new technology

Agriculture tech awareness

Education

High school diploma or equivalent

Job description

AHW LLC in Champaign, IL seeks a Solution Center associate to provide foundational support for precision agriculture technology, license activations, and equipment connectivity. You will handle customer communications, data management, and collaboration with internal teams to ensure smooth operations.

The role emphasizes confidentiality, basic troubleshooting, and a willingness to learn new software tools, with a competitive hourly wage and benefits package.