Precision Agriculture Support Specialist

Ag Leader; Ames (IA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Ag Leader seeks a Precision Ag Support Representative in Ames, IA to join the Customer Support team. The role focuses on installation, operation, and troubleshooting of planter systems, rate controllers, yield monitors, and mapping software, with opportunities for training and field involvement.

The position is based in Ames, IA with potential for a hybrid schedule; candidate must reliably commute to Ames when required. Strong communication and problem-solving skills are essential.

Qualifications

• Two-year degree in related Agricultural or technical field or equivalent work experience.
• Experience using a computer system to perform daily tasks.
• Understanding of basic electronic, mechanical and hydraulic systems.
• Ability to follow written and verbal instructions, and effectively communicate any problems encountered in daily work.
• Background in production agriculture preferred with aptitude for hardware and software technical systems.
• Previous customer service or in-field support experience preferred.

Responsibilities

• Provide outstanding technical support and customer service for customers via telephone or email.
• Gain expert knowledge through study, support and training on Ag Leader products.
• Process orders and document product and customer information.
• Provide input for continual improvement and development in a team environment.
• Assist Support Specialists with review of technical documents and presentations.
• Other duties as assigned.

Skills

Computer literacy

Hardware & hydraulic knowledge

Communication

Problem solving

Customer service

Agriculture knowledge

Education

Associate degree in Agriculture or related technical field

Job description

Ag Leader seeks a Precision Ag Support Representative in Ames, IA to join the Customer Support team. The role focuses on installation, operation, and troubleshooting of planter systems, rate controllers, yield monitors, and mapping software, with opportunities for training and field involvement.

The position is based in Ames, IA with potential for a hybrid schedule; candidate must reliably commute to Ames when required. Strong communication and problem-solving skills are essential.