Pre-Service Representative, Days - In Office

Norton Healthcare, Inc.; Louisville (KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Norton Healthcare, Inc. is seeking a Pre-Service Representative to ensure a positive patient experience by completing pre-registration and handling financial clearance for hospital services.

This role requires strong telephone communication, problem solving, and multi-system usage in a fast-paced call center environment. Responsibilities include initiating authorizations for admissions and addressing referrals, pre-authorizations, and insurance verification while delivering exceptional service

Qualifications

• One year in Patient Registration, Insurance Verification, or Authorizations
• Three years Patient Access (desired)
• High School Diploma or GED (desired)

Responsibilities

• Perform pre-registration for upcoming procedures and complete financial clearance
• Initiate authorizations for non-scheduled admissions and scheduled procedures
• Handle referrals, pre-authorizations, and insurance verification
• Respond to patient and provider questions by phone or via system interfaces
• Maintain high level of customer service for patients, providers, and team members

Skills

Customer service

Telephone communication

Problem solving

Multi-system navigation

Education

High School Diploma or GED

Tools

Registration systems

Insurance verification systems

Job description

Responsibilities

The Pre Service representative sets the patient’s expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non‑scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre‑authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem‑solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED