Admissions - Patient Service Representative

Clear Destination Inc.; Dededo Municipality (GU); On-site; USD 36,000 - 48,000; Full time

Job summary

Clear Destination Inc. seeks an Admissions - Patient Service Representative to manage patient registration and discharge workflows. You will coordinate with health insurers, verify coverage, and estimate charges while collecting co-pays and deductibles.

Under the Admissions Manager, you will support staff with operational questions, pre-register patients, and ensure compliance with hospital policies and Joint Commission standards.

Qualifications

• High school diploma or GED; associate degree preferred.
• Familiar with standard concepts, practices, and procedures in healthcare registration.
• Ability to verify insurance and determine coverage for procedures.
• Ability to estimate charges and collect co-pays and deductibles.
• Strong communication and outstanding customer service skills.

Responsibilities

• Pre-registers and pre-admits patients.
• Verifies insurances and ensures pre-certification numbers are obtained.
• Estimates charges and collects co-pays and deductibles.
• Acts as a resource to staff for operational issues.
• Adheres to hospital policies, Joint Commission standards, and privacy rules.

Skills

Basic medical terminology

Computer experience

Insurance experience

Telephone skills

Customer service

Team-building

Education

High school diploma or GED

Associate degree preferred

Job description

Admissions - Patient Service Representative

Basic Purpose of the Job

Under the direction of the Admissions Manager, the PSR is responsible for day to day monitoring of work flow in a specific area of patient registration and discharge. Acts as a resource to the staff for operational issues and to any other patient who needs assistance. Works with health insurance providers to determine coverage and benefit limits. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and The Joint Commission standards. Pre-registers and Pre-admits patients. They are responsible for verifying insurances; ensuring pre-certification number is obtained for certain procedures, estimating charges and collecting co-pays and deductibles.

Minimum Education

High school diploma or GED; Associate degree preferred.

Required Skills, Knowledge, and Abilities

• Basic medical terminology
• Computer experience
• Insurance experience
• Strong telephone and interpersonal communication skills
• Outstanding customer service skills
• Team-building skills