Pre-Service Representative, Days - In Office

Norton Healthcare; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Job summary

Norton Healthcare in Louisville, KY seeks a Pre Service representative to set patient expectations and deliver a positive experience for upcoming procedures by completing pre-registration and securing financial clearance.

You will manage authorizations for admissions and scheduled procedures, work across multiple systems, and provide excellent service to patients and providers in a fast-paced environment.

Qualifications

• One year in Patient Registration, Insurance Verification, or Authorizations.
• High School Diploma or GED.
• Three years Patient Access (desired).

Responsibilities

• Pre-registration and financial clearance for hospital system including authorizations.
• Assist with referrals and insurance verification, resolving questions from patients and providers.

Skills

Telephone communication

Computer skills

Problem solving

Customer service

Education

High School Diploma or GED

Job description

Responsibilities

The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED