Pre-Service Representative, 8a-4:30p, Onsite

Norton Healthcare, Inc.; Louisville, Northern (KY, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Norton Healthcare, Inc. in Louisville, KY seeks a Pre-Service representative to assist patients with pre-registration and financial clearance for procedures and diagnostics.

You will manage referrals, pre-authorizations, and insurance verifications across adult and pediatric services, interfacing with providers and call center teams. A friendly, efficient, and compliant approach is required to ensure smooth patient experiences from arrival through admission.

Qualifications

• Minimum 1 year in patient registration, insurance verification, or authorizations.
• Strong telephone communication, problem solving, and customer service.
• Experience in fast-paced, multi-system hospital workflows is preferred.

Responsibilities

• Set patient expectations and ensure positive experiences for pre-registration.
• Handle day-to-day financial clearance and insurance authorization for admissions.
• Assist with referrals, pre-authorizations, and provider questions.
• Work in a call center environment, respond to inquiries professionally.

Skills

Patient Registration Experience

Insurance Verification Experience

Authorizations Experience

Customer Service

Telephone Communication

Computer Skills

Education

High School Diploma or GED

Job description

Responsibilities

The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED