Pre-Sales Support Specialist

ABB Inc.; Memphis (TN); Remote; USD 60,000 - 100,000; Full time

Job summary

Join an innovative company committed to addressing global challenges as a Pre-Sales Support Specialist. In this role, you will provide essential support to sales teams, distributors, and customers, ensuring they have the right ABB electrical distribution and control products for their needs. Collaborate with cross-functional teams and utilize tools like Salesforce to document customer cases and drive sales opportunities. This is a fantastic opportunity to be part of a dynamic team focused on sustainability and energy transition, making a significant impact in the electrification sector.

Qualifications

• Bachelor's degree in Electrical, Mechanical, or related Engineering field.
• Minimum of 5 years of experience with ABB and GE products.

Responsibilities

• Provide pre-sales support for ABB electrical distribution and control products.
• Assist customers with accurate product selection for intended applications.

Skills

Communication Skills

Electrical Distribution Knowledge

Product Knowledge (ABB, GE)

Collaboration Skills

Education

Bachelor's Degree in Engineering

Tools

Salesforce

Job description

Pre-Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

This position reports to the Pre-Sales Support Manager.

Role and Responsibilities

The Pre-Sales Support Specialist will provide timely support to ABB Sales, Distributors, Specification Engineers, Contractors, and End Users. The work model for this role is: #LI - Remote. It contributes to the Electrification Smart Power Division.

You will be mainly accountable for:

1. Providing pre-sales support for ABB electrical distribution and control products.
2. Promoting ABB sales opportunities by providing competitor-to-ABB product cross-reference support.
3. Assisting customers and sales with accurate product selection for intended applications (form, fit, and function).
4. Interacting with R&D, Supply Chain, and Product Management to provide commercial solutions.
5. Working cross-functionally with global teams; documenting customer cases using case tracking tools like Salesforce; answering customer calls as needed.

Team Dynamics

You will join a dynamic, talented, and high-performing team where you can thrive.

Qualifications

• Bachelor's degree in Electrical, Mechanical, or related Engineering field or equivalent experience.
• Minimum of 5 years of experience with ABB and GE products.
• Deep knowledge of ABB, GE, and competitor products, including load centers, transformers, and motor control.
• Strong communication skills in English, both oral and written, for interaction with US customers.
• Experience in electrical distribution and an engineering background.
• Ability to collaborate across all organizational levels.
• Work authorization to work in the US is required.

About Us

ABB Smart Power provides energy distribution solutions for various sectors, supporting growth, energy transition, and sustainability. Our portfolio includes circuit breakers, low-voltage systems, and energy-efficient UPS solutions. We value diversity and invite you to apply and learn more about our global impact at www.abb.com.