Product Support Specialist

Eastridge; Los Angeles (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a mission-driven company as a Product Support Specialist, where you will support innovative AI products and work in a fully remote environment. This role offers a competitive hourly rate and the chance to collaborate with talented engineers. You'll be responsible for providing expert support, troubleshooting technical issues, and enhancing user experience. If you're passionate about technology and eager to make a difference in the field of artificial intelligence, this is the perfect opportunity for you!

Benefits

Competitive Pay

Fully Remote Work

Collaborative Culture

Qualifications

• 2+ years of experience in high-volume product support.
• Strong problem-solving skills and ability to work in technical settings.

Responsibilities

• Provide expert support for AI products in a high-volume environment.
• Troubleshoot technical issues and improve user experience.

Skills

Problem-solving skills

User empathy

Written communication

Technical troubleshooting

Job description

Eastridge Workforce Solutions is seeking several Product Support Specialists for our client in a fully remote role. This is an exciting opportunity to work with one of the leading names in artificial intelligence, supporting innovative products that are shaping the future of technology.

Job Details

• Location: Remote
• Pay: $75.00 / hour
• Shifts Available: Daytime | Tuesday-Saturday or Sunday-Thursday

Why Join Us?

• Competitive Pay: Premium hourly rate
• Fully Remote: Work from anywhere
• Mission-Driven Company: Be part of responsible AI innovation
• Collaborative Culture: Work with talented engineers and product teams

Responsibilities

• Provide expert support for AI products in a high-volume ticketing environment
• Communicate empathetically and clearly with users
• Troubleshoot technical issues and collaborate on resolutions
• Identify trends to improve user experience and reduce contact volume
• Offer insights to strengthen support operations and documentation

Qualifications

• 2+ years of experience in high-volume or escalated product support
• Strong problem-solving skills and user empathy
• Excellent written communication with a detail-oriented mindset
• Experience in fast-paced, evolving environments
• Interest in AI and ability to work in a technical setting

Application and Benefits

Ready to get started? Apply today! Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge's temporary employees. Additional benefits may be offered by clients during assignments, which will be communicated accordingly.

Equal Opportunity Employer

Eastridge Workforce Solutions is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment. Please note that Eastridge cannot provide visa sponsorship.

Background Checks

Some clients require background checks. Eastridge considers qualified applicants with criminal histories in accordance with applicable laws, including the Los Angeles Fair Chance Initiative and the San Francisco Fair Chance Ordinance.

Additional Information

Company: IPROPLUS

Job ID: LI-SM3

Create a job alert for this search