Pre-Sales Support Specialist

ABB Inc.; Cary (NC); Remote; USD 79,000 - 149,000; Full time

Job summary

A forward-thinking company is seeking a Pre-Sales Support Specialist to empower sales teams and enhance customer experiences. In this pivotal role, you will provide essential support for electrical distribution and control products, ensuring accurate product selection and promoting sales opportunities. Collaborating with cross-functional teams, you will document customer interactions and leverage tools like Salesforce to streamline processes. Join a dynamic team dedicated to innovation and sustainability, where your expertise will contribute to impactful solutions in energy distribution.

Qualifications

• 5+ years experience with ABB and GE products.
• Strong communication skills in English for effective interaction.

Responsibilities

• Provide pre-sales support for ABB electrical distribution products.
• Collaborate with R&D and Product Management to develop solutions.

Skills

Electrical Engineering

Mechanical Engineering

Communication Skills

Product Knowledge (ABB, GE)

Collaboration Skills

Customer Service

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Tools

Salesforce

Job description

Pre-Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration—combined with a focus on diversity, inclusion, and equal opportunities—are key drivers in our aim to empower everyone to create sustainable solutions.

Reporting To: Pre-Sales Support Manager

Your Role and Responsibilities

The Pre-Sales Support Specialist will provide timely support to ABB Sales, ABB Distributors, Specification Engineers, Contractors, and End Users. The work model for this role is: #LI - Remote. This role contributes to the Electrification Smart Power Division. Key responsibilities include:

• Providing pre-sales support for ABB electrical distribution and control products.
• Promoting ABB sales opportunities by providing competitor-to-ABB product cross-reference support.
• Assisting customers and sales teams with accurate product selection for specific applications (form, fit, and function).
• Collaborating with R&D, Supply Chain, and Product Management to develop commercial solutions for customers.
• Working cross-functionally with global teams; documenting customer cases and actions using case tracking tools like Salesforce; answering customer calls as needed.

Team Dynamics

You will join a dynamic, talented, high-performing team where you can thrive.

Qualifications

• Bachelor's degree in Electrical, Mechanical Engineering, or relevant field.
• Minimum of 5 years experience with ABB and GE products.
• Deep knowledge of ABB, GE, and competitor products including load centers, transformers, metering, industrial breakers, panel boards, motor control, pushbuttons, safety switches, and MODBUS programming.
• Strong communication skills in English, both oral and written, for effective interaction with US customers via phone and email.
• Experience in electrical distribution and an engineering background.
• Ability to collaborate across all organizational levels.
• Legal work authorization for employment in the US.

More About Us

ABB Smart Power delivers energy distribution solutions for data centers, industrial plants, infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver innovative solutions supporting growth, energy transition, and sustainability. Our portfolio includes circuit breakers, low-voltage systems, motor starters, safety devices, and energy-efficient UPS solutions. We also offer the ABB Ability Energy Manager platform to help organizations save energy and reduce CO2 emissions.

We value diversity and encourage you to apply today. Visit www.abb.com to learn more about our global impact. #MyABBStory

We look forward to your application. For more information about ABB, visit our website.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action employer that values diversity. All qualified applicants will receive consideration without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave, or veteran status. For more rights information, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may review the Affirmative Action Plan at ABB facilities by contacting HR. Reasonable accommodations are available for applicants with disabilities. Contact ABB HR at 1-888-694-7762 or [e-mail]. Resumes and applications should be submitted through the appropriate channels.

Base salary ranges from $79,800 to $148,200 annually, depending on qualifications and experience. More details at myBenefitsABB.com.