Pre-Sales Support Specialist

ABB Schweiz AG; Memphis (TN); Remote; USD 79,000 - 149,000; Full time

Job summary

Join a forward-thinking company as a Pre-Sales Support Specialist, where you will provide essential support to sales teams and customers in the electrification sector. This role emphasizes collaboration, requiring strong communication skills and a solid engineering background. You will be instrumental in promoting ABB's innovative electrical distribution products, ensuring customer satisfaction through accurate product selection and cross-functional teamwork. With a commitment to diversity and sustainability, this dynamic team offers a unique opportunity to thrive in a supportive environment while contributing to impactful solutions that address global challenges.

Qualifications

• 5+ years experience with ABB and GE products.
• In-depth knowledge of electrical distribution and control products.

Responsibilities

• Provide pre-sales support for ABB electrical distribution products.
• Assist customers with accurate product selection and interact with global teams.

Skills

Electrical distribution experience

Strong oral and written communication skills

Ability to work with all levels of the organization

Education

Bachelor of Science Degree in Electrical or Mechanical Engineering

Tools

Salesforce

Job description

Pre-Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Pre-Sales Support Manager

Your role and responsibilities

In this role, the Pre-Sales Support Specialist will provide timely support to ABB Sales, ABB Distributors, Specification Engineers, Contractors, and End Users. The work model for the role is: #LI - Remote. This role is contributing to the Electrification Smart Power Division. You will be mainly accountable for:

1. Provide pre-sales support for ABB electrical distribution and control products.
2. Promote ABB Sales opportunities by providing timely competitor-to-ABB product cross-reference support.
3. Assist customers and sales with accurate product selection for the intended application use (form, fit, and function).
4. Interact with Technology (R&D), Supply Chain (factory) and Product Management to provide commercial solutions for customers.
5. Work cross-functionally with global teams; Document customer cases and actions using case tracking tool, Salesforce; Answer customer phone calls as needed.

Your team dynamics

You will join a dynamic, talented, and high performing team, where you will be able to thrive.

Qualifications for the role

• Bachelor of Science Degree in Electrical, Mechanical or other Engineering or relevant equivalent experience.
• Minimum of 5 years with ABB and GE products.
• In depth knowledge of ABB and GE and competitor residential, distribution, and control products, including load centers, transformers, modular metering, industrial breakers, panel boards, motor control, pushbuttons, safety switches, and programming MODBUS.
• Strong oral and written communication skills to effectively communicate in English with US Customers via the phone and email.
• Electrical distribution experience.
• Engineering background.
• Ability to work with all levels of the organization.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: EEOC Know Your Rights | DOL Pay Transparency. As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,800 and $148,200 annually. myBenefitsABB.com