Payroll Support Specialist

Help at Home; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their payroll team. In this remote role, you will be the first point of contact for resolving employee payroll challenges. Your responsibilities will include answering inquiries, assisting with payroll processing, and providing support to ensure a seamless employee experience. This position offers the chance to work in a collaborative environment, where your contributions will directly impact the lives of clients in need. If you thrive in a fast-paced setting and have a passion for helping others, this opportunity is perfect for you.

Benefits

Weekly pay

Direct deposit

Healthcare, dental, and vision insurance

Paid time off

Parental leave

401k

Ongoing training and career growth opportunities

Meaningful work supporting clients

Qualifications

• 1+ year experience in customer service or payroll systems.
• High School Diploma or equivalent required.

Responsibilities

• Investigate and resolve payroll inquiries through ticketing system.
• Assist in payroll report preparation and processing.
• Communicate effectively with employees over phone and in writing.

Skills

Attention to detail

Effective communication

Interpersonal skills

Data analysis

Proficiency in Microsoft Office

Bilingual skills

Education

High School Diploma

Customer service experience

College degree

Job description

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Help at Home and its affiliates are the nation’s leading providers of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary

In this role, you will serve as the Company’s front-line for solving employee payroll challenges, including issue resolution, answering questions, helping staff, training users on payroll technology, and more.

This is a remote role with workdays and hours being Monday-Friday, 8:30am-4:30pm EST.

As a Key Member Of The Team

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

Essential Duties And Responsibilities

• Investigate, answer, and ensure completion of inquiries through ticketing system and phone call processing.
• Assist in the preparation of payroll reports.
• Provide support to payroll team related to weekly payroll processing.
• Upload payroll files for processing.
• Must be comfortable working in a metrics-driven call center/ticketing system environment as part of a structured day.
• Ability to build rapport, establish trust, and demonstrate professionalism.
• Communicate clearly and effectively over the phone and in writing to our employees.
• Partner with multiple teams for troubleshooting and delivering a seamless employee experience.
• Continuously upgrade your knowledge on payroll, compliance, SOPs, and support tools.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls.
• Perform other related duties as assigned.

Required Skills/Abilities

• Proven ability to work effectively amidst interruptions, with attention to detail and accuracy.
• Ability to prioritize work considering ongoing and future projects.
• Effective communication skills with diverse groups.
• Excellent interpersonal skills including courtesy, tact, and cooperation.
• Ability to analyze and interpret data.
• Proficiency in Microsoft Office.
• Ability to manage multiple projects in a fast-paced environment.
• Bilingual skills are a plus.

Education And Experience

• High School Diploma or equivalent.
• At least one year of experience in customer service or payroll systems.
• College degree is a plus.

Benefits

• Weekly pay, $20-25/hour
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing training and career growth opportunities
• Meaningful work supporting clients in need

The above statements describe the general nature and level of work performed. They are not exhaustive. Reasonable accommodations are available for individuals with disabilities.

Help At Home is an Equal Employment Opportunity employer. We consider all qualified applicants without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other protected statuses.

Data Security and Privacy Statement

We prioritize protecting your personal information during the hiring process, complying with HIPAA and SOX regulations. Your data is used solely for employment assessment and is protected with strong security measures. By applying, you consent to this process. You may request access, modification, or deletion of your data.

Employees must follow our data protection policies to safeguard sensitive information.