Payroll Support Specialist

Help At Home; Chicago, Zeeland (IL, MI); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry leader in care solutions is seeking a dedicated individual to address employee payroll challenges. In this remote role, you will be the first point of contact for resolving payroll issues, training staff on payroll technologies, and ensuring smooth operations. The ideal candidate will embrace change, prioritize progress, and build strong relationships with colleagues. With a commitment to delivering high-quality support, this position offers meaningful work in a fast-paced environment, along with opportunities for career growth and ongoing training. Join a team that values your contributions and makes a real difference in people's lives.

Benefits

Weekly pay

Direct deposit

Healthcare, dental, and vision insurance

Paid time off and parental leave

401k

Ongoing training opportunities

Career growth opportunities

Qualifications

• Proven ability to work effectively with interruptions and fluctuating priorities.
• Effective communication with diverse groups through inquiries and phone.

Responsibilities

• Investigate and resolve payroll inquiries through ticketing and calls.
• Assist in payroll report preparation and processing support.

Skills

Effective communication skills

Interpersonal skills

Data analysis and interpretation

Proficiency in Microsoft Office

Ability to manage multiple projects

Bilingual (a plus)

Education

High School Diploma or equivalent

At least one year of customer service experience

College degree (a plus)

Job description

Help at Home and its affiliates are the nation’s leading provider of high-qualitycare and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clientscomfortably and safely within their homes and communities.
Job Summary:
In this role, you willserve as the Company’s front-line forsolving employeepayroll challenges, including issue resolution, answering questions,helping staff,training users on payroll technology, and more.
This is a remote role with the workdays and hours being Monday- Friday, 8:30am-4:30pm EST.
As a key member of the team:

• You are flexible and can embrace change
• You valueprogressover perfection
• You care about your work, the team you’re on, and thepeople we are helping
• You make it a priority to get to know the people around you –build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

Essential Duties and Responsibilities:

• Investigate, answer, and ensure completion of inquiries through ticketing system and phone call processing.
• Assist in the preparation of payroll reports.
• Provide support to payroll team related to weekly payroll processing.
• Upload payroll files for processing.
• Must be comfortable working in a metrics-driven call center/ticketing system environment as part of a structured day.
• Ability to build rapport, establish trust, and shine with professionalism.
• Over the phone and in writing, your communication style is clear and easy for our employees to understand and take-action.
• Support might also involve partnering with multiple business market and teams for troubleshooting and delivering a seamless employee experience.
• Continually upgrade your knowledge and skills on payroll, includingfederal and statecompliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our employees and department.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Proven ability to work effectively with frequent interruptions and fluctuating priorities and deadlines with demonstrated skill for detail and accuracy.
• Must be cognizant of various ongoing projects and future projects affecting schedules; work flows, etc., and be able to make decisions regarding work priorities.
• Effective communications skills, with ability to effectively communicate with a diverse group of people through inquiries and on the phone.
• Excellent interpersonal skills including courtesy, tact and cooperative attitude.
• Ability to collect, analyze, and interpret data.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment and manage multiple projects with hard deadlines simultaneously.
• Bilingual a plus.

Education and Experience:

• High School Diploma or equivalent.
• At least one year of experience in a customer service environment or payroll practitioner with systems experience.
• College degree a plus

Benefits:

• Weekly pay with salary ranges from $20-25hourly
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50+years of history in a high-demand field

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