Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift - Work From Home

Freddie Mac; Des Plaines (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated technical support professional to join their remote team. This role offers the opportunity to work with cutting-edge technologies in Linux and AWS server management while providing exceptional support to customers. You'll engage in onboarding and mentoring new team members, contributing to a collaborative and fast-paced environment. The company values flexibility and offers comprehensive benefits, making it an ideal place for those looking to grow their technical skills while enjoying a work-life balance. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Comprehensive medical insurance

Retirement plan

Paid time off (PTO)

Flexible work hours

Qualifications

• Minimum of 1 year experience in customer service or technical support.
• Experience with Linux OS and AWS required.

Responsibilities

• Provide technical support for customers via phone or ticket system.
• Address advanced issues in Linux and AWS server management.
• Monitor server alerts and implement solutions.

Skills

Linux Server Management

AWS Management

Customer Service

Technical Support

Networking Knowledge

Job description

Employer Industry: Managed Services Provider (MSP)

Why consider this job opportunity:
- Salary up to $80,000, depending on experience
- 100% remote work opportunity, offering flexibility
- Comprehensive benefits including medical insurance, retirement plan, and PTO
- Opportunity to assist in onboarding, training, and mentoring new team members
- Work in a fast-paced environment with the chance to develop technical skills in Linux and AWS server management

What to Expect (Job Responsibilities):
- Provide technical support for customers via phone, ticket system, or messenger
- Address advanced Linux and AWS server management issues
- Utilize critical thinking skills to identify and resolve technical problems
- Maintain effective communication with internal and external channels
- Monitor server alerts for performance issues and implement appropriate solutions

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service or technical support via phone or ticketing system
- Experience as a System Administrator or End User of a Linux Operating System (e.g., Ubuntu, CentOS, CloudLinux)
- Managed Services Provider (MSP) experience is required
- Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
- General understanding of networking (TCP/IP, DNS, Routing, E-Mail)

How to Stand Out (Preferred Qualifications):
- Strong troubleshooting skills in a fast-paced environment
- Ability to multitask and adapt quickly to changes
- Excellent communication, availability, and interpersonal skills
- Open to working in a 24/7 support environment, including weekends

#CustomerSupport #ManagedServices #Linux #RemoteWork #TechnicalSupport

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