Work from Home Motors & Power Transmission Technical Product Support Specialist

Zoro Tools; Illinois; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Product Support Specialist to join their remote team. In this role, you will provide exceptional technical support to customers, assisting them in selecting the right products and troubleshooting various issues. You'll leverage your extensive experience in power transmission and HVAC components to ensure customer satisfaction. Enjoy a flexible work schedule with weekends off, and be part of a company that values innovation and customer relationships. This is a fantastic opportunity for those passionate about technology and customer service.

Benefits

Medical, dental, vision, and life insurance

Access to paycheck before payday

Paid time off and company holidays

401(k) Retirement Savings Plan contribution

Employee discounts

Parental leave

Safety shoes provided

Qualifications

• 5+ years of experience in motors, engines, generators, and power transmission components.
• Proficiency in navigating multiple computer applications simultaneously.

Responsibilities

• Provide technical support to customers via telephone.
• Assist customers in selecting the right products and troubleshooting issues.
• Document conversations and solutions using multiple applications.

Skills

Power transmission components

HVAC components

Customer communication

Technical support

Computer proficiency

Job description

Work Location Type:Remote

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation:

This position is hourly, and the starting pay rate is $26.30.

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

We are hiring a Technical Product Support (TPS) Specialist for our Industrial Motors & Power Transmissions product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.

Enjoy your weekends off!!This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday.

You will report to the Manager, TPS Customer Experience.

See howTechnical Product Support Specialistshelp customers find the products they need for our different product categories!

The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:

• Power transmission and motion control components such as single and three phase AC Motors, gear motors.
• HVAC power components and condenser fan motors.
• Engine driven generators, soft starts, VFDs and DC speed controls.

You Will:

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
• Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
• Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback product teams about products based on interaction with customers and field team members.

You Have:

• Qualified candidates must have5+ years of relevant job experience or hands-on field experience in one of the following areas: motors, engines, generators, and power transmission components, with direct customer contact.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.