Pre-Sales Call Center Rep – Lead Qualification & Support

CARCHEX; Cockeysville (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Voluntary Life Insurance

Short-Term Disability

Long-Term Disability

Hospital Indemnity Insurance

Critical Illness Insurance

Legal Insurance

Pet Insurance

401(k) Match

Job summary

CARCHEX is hiring Call Center Representatives for Pre-Sales/Customer Service to handle lead qualification and support the Sales Team. You will be the initial point of contact for customers seeking vehicle protection and guide them to the right team member with a friendly, proactive approach.

Ideal candidates communicate clearly, enjoy helping others, and thrive in a fast-paced, team-oriented environment. This full-time role offers competitive hourly pay, paid training, and opportunities for

Qualifications

• Confident and enthusiastic phone presence required.
• Strong communication and active listening skills.
• Computer proficiency and comfortable on a computer.
• Willingness to learn and accept coaching.
• Positive attitude and strong work ethic.
• Friendly, patient, customer-first approach.

Responsibilities

• Connect with customers from across the country
• Create a positive first impression through friendly, engaging conversations
• Ask qualifying questions and verify customer information
• Introduce customers to CARCHEX vehicle protection solutions
• Identify customer needs and determine appropriate next steps
• Connect qualified customers with a Sales Representative
• Deliver a professional, customer-first experience on every call

Skills

Phone presence

Communication

Active listening

Computer proficiency

Coaching readiness

Team player

Job description

CARCHEX is hiring Call Center Representatives for Pre-Sales/Customer Service to handle lead qualification and support the Sales Team. You will be the initial point of contact for customers seeking vehicle protection and guide them to the right team member with a friendly, proactive approach.

Ideal candidates communicate clearly, enjoy helping others, and thrive in a fast-paced, team-oriented environment. This full-time role offers competitive hourly pay, paid training, and opportunities for