Pre-Need Planning & Community Outreach Advisor

Northstar-Memorial-Group; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

NorthStar Memorial Group is seeking a Community Development Advisor at San Jacinto Funeral Home and Memorial Park in Houston, TX for Pre-Need Planning of Cemetery & Funeral Services. The role focuses on educating families, building trust, and guiding them through personalized preplanning decisions for cemetery property, merchandise, services, and prearranged funeral or cremation plans.

Responsibilities include building relationships with churches and community groups, conducting educational

Qualifications

• A high school diploma or equivalent is required.
• A valid driver’s license and reliable transportation are required.
• A satisfactory driving record is required.
• Working knowledge of federal, state, and local regulations related to cemetery and funeral profession is preferred.
• Strong organizational skills and attention to detail are required.
• Ability to manage time independently and stay disciplined in daily prospecting.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group's program.
• Confidently set appointments and guide families through personalized preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through seminars, company leads, file reviews, outside events, and community outreach.
• Schedule 10-12 qualified pre-need appointments per week and track activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate, timely contract paperwork and required documentation.
• Track performance metrics and refine approach.
• Stay current on veteran benefits and end-of-life planning considerations.
• Deliver world-class service with a positive attitude and a 'whatever it takes' mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Relationship building

Organizational skills

Time management

Prospecting / lead generation

Education

High school diploma or equivalent

Job description

NorthStar Memorial Group is seeking a Community Development Advisor at San Jacinto Funeral Home and Memorial Park in Houston, TX for Pre-Need Planning of Cemetery & Funeral Services. The role focuses on educating families, building trust, and guiding them through personalized preplanning decisions for cemetery property, merchandise, services, and prearranged funeral or cremation plans.

Responsibilities include building relationships with churches and community groups, conducting educational