Community Development & Pre-Need Planning Advisor

NorthStar Memorial Group; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

NorthStar Memorial Group in Houston, TX seeks a Community Development Advisor for pre-need planning of cemetery and funeral services. You will educate families, build trust in the community, and guide personalized preplanning decisions with compassion.

This role is relationship-driven and performance-based, demanding proactive outreach, seminars, and strong attention to detail while delivering world-class service to families and veterans’ benefits guidance.

Qualifications

• A high school diploma or equivalent.
• A valid driver's license and reliable transportation.
• A satisfactory driving record.
• Working knowledge (or willingness to learn) regulations related to cemetery and funeral profession.
• Strong organizational skills and attention to detail.
• Ability to manage time independently and stay disciplined in daily prospecting.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s established program.
• Confidently set appointments and guide families through personalized preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through seminars, company provided web leads, file reviews, outside events, and community outreach.
• Schedule 10–12 qualified pre-need appointments per week and track all activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate, timely contract paperwork and required documentation.
• Track your performance metrics and continuously refine your approach.
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
• Deliver world-class service with a positive attitude and a 'whatever it takes' mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Relationship-building

Organizational skills

Time management

Communication

Education

High school diploma or equivalent

Valid driver’s license

Satisfactory driving record

Job description

NorthStar Memorial Group in Houston, TX seeks a Community Development Advisor for pre-need planning of cemetery and funeral services. You will educate families, build trust in the community, and guide personalized preplanning decisions with compassion.

This role is relationship-driven and performance-based, demanding proactive outreach, seminars, and strong attention to detail while delivering world-class service to families and veterans’ benefits guidance.